Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1874 posts

Uber Geek
+1 received by user: 84

Trusted

Topic # 17961 19-Dec-2007 20:01
Send private message

Im having a problem getting telecom to fix my line.. a little background info: i live in a boarding hostel (supervisor of high school kids)ive been here for about a year and its always been this slow. We are on the go large plan, as you can imagine we have about 10-15 people on at once and they are all downloading or going on youtube, just basically would suck any data cap dry.. The problem isnt with the go large, the modem only ever connects at around 700k.. i havve a friend that is further down the road that connects at a solid 6mps.. heres the dump from my router which is a 3com, we had a linksys that did the same..

Data Rate
Stream Type Actual Data Rate
Up Stream 160 (Kbps.)
Down Stream 608 (Kbps.)
 
Operation Data
Operation Data Upstream Downstream
Noise Margin 25 dB 12 dB
Attenuation 63 dB 50 dB

Defect Indication
Indicator Name Near End Indicator Far End Indicator
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 0 39
Fast Path CRC Error 0 0
Interleaved Path CRC Error 5 0
Loss of Signal Defect 0 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 204 0
 
Statistics
Received Bytes 63984
Transmitted Bytes 22752


As far as i can tell the attenuation is fairly high, but the noise margin is good? like i said earlier, my friend down the road connects at a far better speed, i thought he was further from the exchange but i guess he could be closer but hes only 500mtrs down the road..
im concerend with the errors.. this router was just restarted and there are that many errors.. whats causing this? and how do i recitify it? i got telecom to do a port reset but that acheived nothing. Id be happy with a 3mb connection!!!!!! anything better than im getting.. more than 5 people on the net and it grinds to a standstill...
Thanks for any help!

Create new topic
Nate wants an iphone
3906 posts

Uber Geek
+1 received by user: 33

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 100898 19-Dec-2007 20:10
Send private message

I would log a fault with the Xtra helpdesk saying that your line speeds are slow.

They should be able to do a few tests to see how the line is performing, as well as potentially measure the distance you are from the exchange/dsl equipment. If the connection speeds are significantly lower than what is expected at that distance, you might be able to get a tech sent out if it is a line fault.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




1874 posts

Uber Geek
+1 received by user: 84

Trusted

  Reply # 100899 19-Dec-2007 20:15
Send private message

ive rung them a couple of times but keep getting idiots, i managed to get a port reset but that was a struggle.. will have to give it another go. any ideas on the HEC errors etc?

 
 
 
 


Nate wants an iphone
3906 posts

Uber Geek
+1 received by user: 33

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 100900 19-Dec-2007 20:23
Send private message

I've sent you a PM with some advice.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.