Im having a problem getting telecom to fix my line.. a little background info: i live in a boarding hostel (supervisor of high school kids)ive been here for about a year and its always been this slow. We are on the go large plan, as you can imagine we have about 10-15 people on at once and they are all downloading or going on youtube, just basically would suck any data cap dry.. The problem isnt with the go large, the modem only ever connects at around 700k.. i havve a friend that is further down the road that connects at a solid 6mps.. heres the dump from my router which is a 3com, we had a linksys that did the same..

Data Rate Stream Type Actual Data Rate Up Stream 160 (Kbps.) Down Stream 608 (Kbps.)

Operation Data Operation Data Upstream Downstream Noise Margin 25 dB 12 dB Attenuation 63 dB 50 dB Defect Indication Indicator Name Near End Indicator Far End Indicator Fast Path FEC Correction 0 0 Interleaved Path FEC Correction 0 39 Fast Path CRC Error 0 0 Interleaved Path CRC Error 5 0 Loss of Signal Defect 0 --- Fast Path HEC Error 0 0 Interleaved Path HEC Error 204 0

Statistics Received Bytes 63984 Transmitted Bytes 22752

As far as i can tell the attenuation is fairly high, but the noise margin is good? like i said earlier, my friend down the road connects at a far better speed, i thought he was further from the exchange but i guess he could be closer but hes only 500mtrs down the road..
im concerend with the errors.. this router was just restarted and there are that many errors.. whats causing this? and how do i recitify it? i got telecom to do a port reset but that acheived nothing. Id be happy with a 3mb connection!!!!!! anything better than im getting.. more than 5 people on the net and it grinds to a standstill...
Thanks for any help!