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1874 posts

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# 17961 19-Dec-2007 20:01
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Im having a problem getting telecom to fix my line.. a little background info: i live in a boarding hostel (supervisor of high school kids)ive been here for about a year and its always been this slow. We are on the go large plan, as you can imagine we have about 10-15 people on at once and they are all downloading or going on youtube, just basically would suck any data cap dry.. The problem isnt with the go large, the modem only ever connects at around 700k.. i havve a friend that is further down the road that connects at a solid 6mps.. heres the dump from my router which is a 3com, we had a linksys that did the same..

Data Rate
Stream Type Actual Data Rate
Up Stream 160 (Kbps.)
Down Stream 608 (Kbps.)
Operation Data
Operation Data Upstream Downstream
Noise Margin 25 dB 12 dB
Attenuation 63 dB 50 dB

Defect Indication
Indicator Name Near End Indicator Far End Indicator
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 0 39
Fast Path CRC Error 0 0
Interleaved Path CRC Error 5 0
Loss of Signal Defect 0 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 204 0
Received Bytes 63984
Transmitted Bytes 22752

As far as i can tell the attenuation is fairly high, but the noise margin is good? like i said earlier, my friend down the road connects at a far better speed, i thought he was further from the exchange but i guess he could be closer but hes only 500mtrs down the road..
im concerend with the errors.. this router was just restarted and there are that many errors.. whats causing this? and how do i recitify it? i got telecom to do a port reset but that acheived nothing. Id be happy with a 3mb connection!!!!!! anything better than im getting.. more than 5 people on the net and it grinds to a standstill...
Thanks for any help!

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Nate wants an iphone
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  # 100898 19-Dec-2007 20:10
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I would log a fault with the Xtra helpdesk saying that your line speeds are slow.

They should be able to do a few tests to see how the line is performing, as well as potentially measure the distance you are from the exchange/dsl equipment. If the connection speeds are significantly lower than what is expected at that distance, you might be able to get a tech sent out if it is a line fault.

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1874 posts

Uber Geek


  # 100899 19-Dec-2007 20:15
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ive rung them a couple of times but keep getting idiots, i managed to get a port reset but that was a struggle.. will have to give it another go. any ideas on the HEC errors etc?


Nate wants an iphone
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# 100900 19-Dec-2007 20:23
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I've sent you a PM with some advice.

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