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BDFL - Memuneh
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Topic # 17973 20-Dec-2007 13:03
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Epitiro announced its last broadband service performance results for 2007 today, and the news was generally positive for New Zealand consumers and businesses. “While TelstraClear maintains a comparably good service to the main centres, the others are unquestionably catching up” said Managing Director of Epitiro, Michael Cranna. “If Orcon hadn’t experienced email service delivery delays, they would have pushed pretty close to the top spot.”
The top 3 positions were as follows;
1: TelstraClear
2: Orcon
3: Slingshot
“Pretty much all of the ISPs showed an improvement in their performance on the previous three month period” Cranna said. “While New Zealand is still at the back of the pack of OECD countries, the direction we are heading is the right one. Big issues still remain to be resolved, such as the cost of cabinetisation and improving our connectivity to the rest of the world, but the Commerce Commission’s work in establishing the new ground rules for the industry should begin to provide a more stable investment environment for the key players” he said. “The combination of government and Telecom management working in concert for the first time offers the prospect of real progress.”
“2008 will be a big year” Cranna said. “The Commerce Commission and Epitiro, with assistance from IDC are developing a sophisticated approach to monitoring broadband service performance, in addition to extending our coverage beyond the main centres. Consequently, New Zealand will be in an excellent position to monitor and compare its progress with the rest of the world on an ongoing basis.”
“It will be interesting to see if TCL can maintain their position as this comprehensive methodology unfolds and our coverage extends into provincial and rural areas” he added.

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  Reply # 101048 20-Dec-2007 15:00
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The rankings are kind of meaningless to me in Auckland though. I would jump ship to Telstra if their service was any better than Telecom's, but doesn't Telstra in Auckland work just like any other company who has to resell Telecom's services?

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  Reply # 101109 20-Dec-2007 20:32
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ADSL for all ISP's from your house to your local exchange then to you ISP works the same

However the bandwidth of the interface from telecom's atm network to your ISP varies alot.  Also your ISP's national peering and international bandwidth and capacity vary alot too.

If you want a rough visual have a look at

It's a bit inaccurate and out of date and only shows international traffic routes so don't treat it as gospel.


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  Reply # 101185 21-Dec-2007 08:34
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Last saturday my fone and internet crashed completely.  The fone came up after about 5 minutes but not the net.  Called Orcon who new of no work in my area but they would look into it.  About 2 hours later it was back uop again.  Looking at my connection at Orcon.  Before the crash it was on "atm 5/0.4600513:46.513#184564311"   since the crash "GigabitEthernet 10/0.560737:56-7"  So I guess some one was working at  the exchange.  Nice if tthey would tell the ISPs first..



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  Reply # 101207 21-Dec-2007 09:33
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They probably did get notified 8 or 9 months ago :) What happened was you were included in a mass migration from the old equipment to shiny new "ISAM" equipment - all in the name of making everything work properly for ADSL2+. They change over many users at once, when I was at Orcon we used to get these notifications months in advance, and about 10-20 of them a day at times.

Orcon seem to be doing a lot of changing around lately, hopefully that means they'll be a bit more streamlined and the notifications are actually put into useful formats in a place where both customers and the call centre staff can benefit from them...

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  Reply # 101243 21-Dec-2007 12:47
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tstone: The rankings are kind of meaningless to me in Auckland though. I would jump ship to Telstra if their service was any better than Telecom's, but doesn't Telstra in Auckland work just like any other company who has to resell Telecom's services?

As far as I can tell, the ratings are for ADSL only. I.e., the TelstraClear cable network does not contribute to the ranking. Nor are any wireless solutions monitored. Yet.

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  Reply # 101246 21-Dec-2007 13:05
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I believe TelstraClear do operate their own ADSL network in some regions (including parts of Auckland, I think). They used to (not sure if they still do) sell this as Tempest, primarly focused at business customers.

I believe Epitiro includes both TelstraClear's own dsl network and the ADSL services that they resell off Telecom in their stats.

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  Reply # 101263 21-Dec-2007 15:18
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Actually no that sounds like Orcon moving customers over from their STM interconnects to GigE not exchange work. :)

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  Reply # 101267 21-Dec-2007 16:20
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Nah, those identifiers in Cosmos (orcon's online interface) identify the slot/card/equipment the customer is connecting from, and the VPI/VCI values. Anyway, back OT, I don't recall any significant email problems with Orcon this year -- anyone had different experiences?

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