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122 posts

Master Geek


# 181263 8-Oct-2015 13:23
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Anyone know a good way to get things done at Chorus?

I'm waiting for them to update address details in their internal systems - It's taking weeks and each time my ISP asks them, the date gets pushed out.

I've tried contacting @ChorusNZ here on geekzone but my message is still unread - Getting so frustrated with them!


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2078 posts

Uber Geek

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  # 1402384 8-Oct-2015 13:31
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The best way is to get your ISP to escalate to their Chorus delivery manager.

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Ultimate Geek

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Chorus NZ

  # 1402393 8-Oct-2015 13:37
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I have DM'd you a couple of questions. 

Will get your ISPs Service Delivery Mgr to investigate and follow up with the ISP once I get a few more details from you.

^GL

 
 
 
 




122 posts

Master Geek


  # 1402403 8-Oct-2015 13:48
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graemeh: The best way is to get your ISP to escalate to their Chorus delivery manager.


Yep, was done back on 16th September (I think) and they've chased up every second day since then.

It's all to do with incorrect address records for the physical copper line.  Chorus techs turn up and then refuse to do the connection as it's going to the wrong physical location.




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Uber Geek

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  # 1402488 8-Oct-2015 15:26
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ElectronicFerret:
graemeh: The best way is to get your ISP to escalate to their Chorus delivery manager.


Yep, was done back on 16th September (I think) and they've chased up every second day since then.

It's all to do with incorrect address records for the physical copper line.  Chorus techs turn up and then refuse to do the connection as it's going to the wrong physical location.


I'm surprised because normally once the SDM gets involved things tend to get sorted.

It sounds like you're on track to getting it fixed though.

5527 posts

Uber Geek

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  # 1409297 19-Oct-2015 15:34
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ElectronicFerret: Anyone know a good way to get things done at Chorus?

I'm waiting for them to update address details in their internal systems - It's taking weeks and each time my ISP asks them, the date gets pushed out.

I've tried contacting @ChorusNZ here on geekzone but my message is still unread - Getting so frustrated with them!



Chorus responded to me via Twitter. 

There were other things going on in parallel, so I don't know if Twitter pushed my order through to viable or not.....but at least they responded. Nothing else does.

BTW....my own fibre connection (Spark is the ISP) will be going ahead now within the next 30 days. A guy in a haz-vest was walking up and down our shared drive and I went out to talk to him. It was a good thing I did as I was able to share what I knew and he told me what he knew and between the two of us he got to a design solution that was later acceptable to the one neighbour (of 5) who had been objecting. The issue was the original Chorus designer wanted to fix a fibre connection box to the side of the first guy's house to then service a separate house owned by someone else. The owner of the first house didn't want someone else's connection depending on what he did with his house. Fair enough! We got that sorted...and the consent was given and the order is now underway.

Amazing how a little communication / negotiation can iron out the wrinkles and let a plan develop that can progress.

I should be on 200mb fibre within 30 days from last Friday....or so the email said.




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122 posts

Master Geek


  # 1409321 19-Oct-2015 15:56
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graemeh:
ElectronicFerret:
graemeh: The best way is to get your ISP to escalate to their Chorus delivery manager.


Yep, was done back on 16th September (I think) and they've chased up every second day since then.

It's all to do with incorrect address records for the physical copper line.  Chorus techs turn up and then refuse to do the connection as it's going to the wrong physical location.


I'm surprised because normally once the SDM gets involved things tend to get sorted.

It sounds like you're on track to getting it fixed though.


Yep, l think it's sorted now - hopefully the next time the techs come out they'll actually be connecting me

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