Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


Topic # 185880 8-Dec-2015 20:41
Send private message

Hi Team, 

I'll try and be as detailed as I can here to help you help me. 2 weeks ago my modem decided to lose PPP connection. Ever since atleast 5 times a day at random times I lose PPP and have to raise the modem by either restarting or through the default gateway interface. This could be at 9am when there is not a single person using the connection. Other times its around 6-7pm when the connection is getting slammed with netflix and youtube. 11pm is another time it disconnects. 

To confirm, the DSL is up the whole time. I've confirmed dsl is still up with my ISP. PPP is being lost and then restarting modem brings it back. When using my connection normally it works perfect and then all of a sudden it disconnects. It might be 5hrs or 5mins into streaming. 

My ISP pointed their finger at my modem so I've since tried 2 different ones (DLINK VDSL) and (Netcomm VDSL) and the same thing happens. I believe it's a congestion issue but my ISP says there is no problem at their end and they have staff on my exchange and on the same service and it works fine. I asked them to log a Chorus job as I'm on a pure chorus line (not migrated to callplus) and Chorus said my line is fine. I could get a tech to come out but as the issue is intermittent the likelyhood of it happening infront of someone is slim. 

Recently (last few months) my vdsl has increased from around 33mbps to 42mbps which my ISP suggested could be a possible cause but as Chorus have looked and said there is no issue I'm a bit stuck. I've reconfigured my modem to match my ISP details, have tried to disable any fancy features in the modem. Ping tests look normal and tracerts don't look untoward. I'm currently running smokeping tests alongside my isp who are doing the same from their network. If this comes back with nothing then I'm not too sure what I'm going to do. 

I'm blocking Google's DNS and using private dns servers. I've tried it without these and the same issue arises.

Can anyone lay eyes on what might be causing this issue other than a congestion/thruput issue at the ISP end? I'm a bit lost as my isp and Chorus are both saying nothings changed and it's not their networks but clearly the PPP logs show otherwise. 





Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1443114 8-Dec-2015 20:43
Send private message

Might be location based so approx where are you located?



2 posts

Wannabe Geek


  Reply # 1443115 8-Dec-2015 20:44
Send private message

Hi, I'm in Wellington (Oriental bay) connected to the Courtney Place exchange. 

 
 
 
 


1375 posts

Uber Geek
+1 received by user: 131


  Reply # 1448237 10-Dec-2015 16:07
Send private message

It may be an issue with your line card.  See if you can get switched to a different line card.



Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.