Before I get lynched by the family and lose the will to live, it would be great for some knowledgable folks to look over this and feedback. It's a continuation of a topic I started about 10 days ago. I've created a new one to try and tidy up the information to date.
Moved from ADSL to Fibre. Issued with an N300 Netcomm Wireless router (NF5) by Actrix my ISP who I have been with for 10 years+. General feedback from a number of people would indicate the router isn't the best
The router feeds the house via 1) wired to my desktop 2) wired to an unmanaged netgear switch that feeds a CAT6 patch panel and 3) wireless.
Was seeing random VOIP dropouts and also the router crashing and dropping internet and locking me out from admin menus. A reboot fixes this for a time.
Dropouts appear completely random - i.e one of the kids can be hammering it and downloading a 27gig beta game from another room through the switch and patch panel and all is well. Middle of next day when everyone is at work or school and 'crash' at some point which i see when coming home.
New router issued. VOIP partially more stable but dropouts continued.
Moved up one level from Helpdesk and spoke to Actrix Customer Service Manager who convinced me all things would be fixed as they were moving from 2 degrees to enable in christchurch. That happened and no difference. Then they said the VOIP connection on the supplied router wasn't the best so they were looking at wiring the VOIP directly into the ONT. However, that also appears to be somewhat experimental and I've now been told that's 4+ weeks away until they figure that out. They have tried some new wiring on a couple of installs but didn't appear convinced it was the solution.
First Question - How do other companies wire the old copper network back into the new fibre system ? It seems actrix are having a real issue with this and working on a solution ??
Regarding the dropouts - So far have swapped out router, power packs, ethernet cables, running router on UPS and also unplugged the switch and therefore patch panel and fed the home wirelessly. I did manage to keep the internet up for a whole 150 hours. Plugged switch back in and brought patch panel back to life. All worked fine. Getting good speeds through the wired devices. 3 days later - internet falls over.
2nd Question - What could it be with my smart wiring / panel or switch ( unmanaged ) making my router crash ? - If indeed it's that. On the other end of the panel wiring I have skyHD box connected, an Intel NUC for accessing netflix and the web on the telly and a desktop PC for gaming.
Final observation - the router runs warm. Even when it's processing a lot of data it doesn't get too hot. I do however notice when it's crashed, all the lights are flickering away ( apart from the WWW light ) and it's hot - very hot. Almost like it's stuck in a loop. It won't respond to me trying to access it through its web interface.
3rd Question - Could it be the router is just absolute pants and investing several hundres dollars on another make will sort it
Where to ? - I'm trying isolation testing again i.e removing the switch and the patch panel / wiring. I'm getting sent a third router by actrix as they can't/ won't do anymore. I'm left in this horrible limbo with a patchy internet service, no VOIP etc and no idea what else to work on to try and fix yet am paying handsomly for it. I'm also considering buying a decent ASUS router - something like an RT-AC88U or equivalent to see if the cheap as chips model they send out is the culprit after all.
Thoughts and thinking greatly appreciated