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556 posts

Ultimate Geek
+1 received by user: 107

Topic # 192205 1-Mar-2016 18:09
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Just wondering if anyone else who looks after an n4L school can check if traffic generated externally ( or has specific firewall rules in the N4L router) - Remote desktop, Library catalogues access, VPN etc is working for their school.


We seem to have an issue with external connections being dropped. We have tried from two separate ISPs 


Tracing route to []
over a maximum of 30 hops:


1 <1 ms <1 ms <1 ms
2 29 ms 19 ms 22 ms []
3 36 ms 40 ms 42 ms
4 34 ms 43 ms 44 ms []
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * ^C




Both seem to time out at ( although this may be by design)


Traffic generated from within the school is functioning fine ie my teamviewer session is up and working OK.


or if anyone has an afterhours number for N4L? 











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5591 posts

Uber Geek
+1 received by user: 253

Lifetime subscriber

  Reply # 1502319 1-Mar-2016 18:09
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.


If you are posting regarding DSL speeds please check that


  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:


  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.


A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.


I recommend you read these two blog posts:


I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1263 posts

Uber Geek
+1 received by user: 65

  Reply # 1502343 1-Mar-2016 18:48
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Tracing route to []


over a maximum of 30 hops:



1 2 ms 1 ms 4 ms blackbox []


2 19 ms 19 ms 23 ms


3 * * * Request timed out.


4 * * * Request timed out.


5 20 ms 19 ms 19 ms


6 20 ms 19 ms 18 ms []


7 * * * Request timed out.


8 55 ms 34 ms 35 ms []


9 35 ms 35 ms 35 ms []


10 * * * Request timed out.


11 36 ms 35 ms 36 ms []



Trace complete.


That looks OK from here (with Bigpipe.)

rm *


What does this tag do
983 posts

Ultimate Geek
+1 received by user: 205


  Reply # 1502344 1-Mar-2016 18:48
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It looks like someone has got through to support - issues showing on their status site

556 posts

Ultimate Geek
+1 received by user: 107

  Reply # 1502361 1-Mar-2016 19:13
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Yep all up now :)

Now to do update contigency and redundancy planning


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