I have to call 2Degrees every few months as my internet renders itself unusuable. Very slow, certain sites won't load ping in CSGo goes from 30MS to 500+.

Usually when I call they just refresh my port and all is good again.

Called tonight and while trying to refresh my port they said it failed and there is nothing they can do about it...

Just wondering, what is a port refresh? Do they some how 'refresh' the port i'm connected to at the exchange? or am i way off... Thank you..