So there's several threads around the Telco forums on hold times, and several comments about how you get the hold times you pay for.
I'm not looking for complaints, I'd like to hear from you if your hold times are awesome or non-existent. If you don't know what this fuss about hold times is all about, let us know who your provider is. Yeah, I know Bigpipe - you don't have hold times, you don't have a phone :-)
Kicking off, I'm with Spark, and they have called me about 10 times more often then I've called them, I can only recall calling them once in recent memory and the hold time was less than 2 minutes. Over the past year or so I have moved from ADSL to fibre, and I'm currently getting my phone moved over the fibre as well, I've also added a mobile number to my home account (a stuff up with that was the reason for my one call to Spark, and the stuff up was from a Harvey Norman staffer, not Spark). So there has been opportunity for reasons to call them, but I haven't needed to. They called me to offer me fibre, they (and the assorted subbies) called me through all the install and activate steps, they called me to initiate the move to VOIP, they mailed me the Lightbox offer, and info about free bandwidth increases, and any other account stuff I've needed, I've done online.
Overall, I'm pretty happy with the service I've had over the years.