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275 posts

Ultimate Geek

#196203 23-May-2016 09:28
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Hello everyone


I have a strange issue where I suddenly (as of yesterday, Sunday) cannot get to any websites, or FTP access, to any of the sites that are on my hosting account with Openhost at IP address It just times out. The primary domain on that account is, but also any other website on there too is affected. Rang up Openhost and they said everything is accessible. They checked via a proxy. And when they got me to check via 3G/4G it worked on my 2degrees connection. But I've now discovered it doesn't work at home or work broadband connections.



Traceroute at home shows this:




traceroute to (, 64 hops max, 52 byte packets




 1  mp264 (  1.994 ms  1.742 ms  1.295 ms




 2 (  6.181 ms  8.249 ms  5.240 ms




 3 (  5.703 ms  5.552 ms  5.262 ms




 4  * * *




 5  * * *




 6  * * *




 7  * * *




 8  * * *




Traceroute at work shows this:





traceroute to (, 64 hops max, 52 byte packets




 1 (  1.332 ms  0.532 ms  0.527 ms




 2 (  0.858 ms  0.764 ms  0.716 ms




 3 (  0.865 ms  0.905 ms  0.821 ms




 4 (  1.736 ms  1.647 ms  1.868 ms




 5 (  1.295 ms  1.418 ms  1.273 ms




 6  * * *




 7  * * *




 8  * * *




 9  * * *




10  * * *






I've logged tickets with WxC and Openhost, and now I have clients complaining they can't access their mail (on the same Openhost server) or access my website to complain their email isn't working at home but is at work. So it's happening to other people too, not just me. And of course I've tried different devices - all the same issue.


I'm not huge on ISP networking knowledge, but multiple ISPs are affected, so was hoping someone here would know who I can contact to fix this.



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275 posts

Ultimate Geek

  #1557972 23-May-2016 14:12
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Follow up.


The amazing people at WxC (my home ISP) have come back and said the following:


We have tried connecting from multiple providers/ISPs connected via
APE and they all fail. Notably Spark/2Degree do
not connect to APE – it’s is the two ISPs that does not do so.
It would appear that there is an issue at the Openhost end with the
connection they have with APE. This will affect
everyone on any other NZ ISPs.

We can see an IP advertised on the APE that we should route to.
We can see a MAC associated wth the IP.
We cannot ping the IP in question.

Please get this issues raised with Openhost themselves.




I now have to wait for Openhost to reply to my tickets and sort it out.

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