2degrees or spark unlimited ufb

Forums › New Zealand Broadband › 2degrees or spark unlimited ufb

CrypticKaxar

26 posts

Geek

#196515 2-Jun-2016 20:57

Looking on both of their facebook pages, they both have A LOT of complaints. Which is truly better, please answer if you have had experience with them or if you know what they're like!

Cheers :D

1 | 2

1285 posts

Uber Geek
+1 received by user: 168

#1564597 2-Jun-2016 21:04

I don't think you'd really have a problem with either but this is a speedtest to LA just now (peak time) on 2degrees

CrypticKaxar

26 posts

Geek

#1564600 2-Jun-2016 21:05

Damn, that's quick :o

Jase2985

13730 posts

Uber Geek
+1 received by user: 6202

ID Verified

Lifetime subscriber

#1564604 2-Jun-2016 21:10

for every complaint there will be hundreds of good stories, as you generally only every hear the bad stories, so basing it on that is not a very good method for choosing an ISP

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1564609 2-Jun-2016 21:18

Number of complaints isn't the thing to look for.
Look for the responses. How quick do they respond? Are the responses genuinelt trying to help?

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#1564633 2-Jun-2016 22:16

Remember Spark cater for close to half of all the broadband connections in the country. You don't do that by mistake.
Therected will always be complainers but at the end of the day I think they do a pretty alright job.

Lorenceo

904 posts

Ultimate Geek
+1 received by user: 336

Trusted

#1564645 2-Jun-2016 22:38

Of those options I'd go with 2degrees. Good performance 24/7, when it has gone down due to Chorus issues they've been fine to deal with. Native IPv6 too.

If you're looking for naked internet, check out Bigpipe as well.

HP

Shop now for HP laptops and other devices (affiliate link).

dt

1152 posts

Uber Geek
+1 received by user: 371
Inactive user

#1564646 2-Jun-2016 22:41

http://truenet.nz/story/2016/05/april-2016-urban-broadband-report

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#1564658 2-Jun-2016 23:36

BigPipe if you're going naked or Spark. I've found 2degrees service to be quite atrocious personally. But, as others have stated there are people who have had good service. I personally like how with either BigPipe or Spark you're able to use any router you desire.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

dukester

477 posts

Ultimate Geek
+1 received by user: 48

ID Verified

Lifetime subscriber

#1564682 3-Jun-2016 05:27

Having just changed from Slingshot to 2degrees, I cant speak highly enough for the speed it happened and the friendly and helpful service. Changeover from the time I phoned was 24 hours, (there modem hadn't even had time to turn up) the nice lady at 2degrees I spoke to sorted me out quickly, just had to change user name and password in old modem and the Internet was back. So far, speed tests and using the internet, I have no complaints.

Lias

5655 posts

Uber Geek
+1 received by user: 3978

ID Verified

Trusted

Lifetime subscriber

#1564731 3-Jun-2016 08:22

I know _many_ people who have fled 2degrees since they brought out Snap, due to the customer service levels just taking a total nosedive.

Personally I'd take Spark out of the two.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

maxeon

1279 posts

Uber Geek
+1 received by user: 106

ID Verified

Lifetime subscriber

#1564812 3-Jun-2016 09:47

Spark or Bigpipe (for more value and if you are going naked).

Dyson

Shop now for Dyson appliances (affiliate link).

KrazyKid

1247 posts

Uber Geek
+1 received by user: 616

#1564868 3-Jun-2016 10:38

I'm with 2D - was snap customer and stuck with them.

Only rung them 2-3 in the last year - once querying call charges (their billing was correct) and once to reset a forgotten password.

(Can't recall why the other time).

I recall time to answer has been quick (20 sec) and time has been long (20+ mins).

But mostly I can ignore them, now that its set up it just works and normally I don't have to call them.

2D pricing for me is cheaper than others and since it just works I've stuck with them.

bmine2nyt

18 posts

Geek

#1565151 3-Jun-2016 16:15

HI,

My address is now fibre ready as of today. What do you recommend the best internet provider. Bigpipe or Spark?

I ask Spark how long it will be connected to fibre it will take 3 to 5 weeks. Any ideas about the installation time for bigpipe?

THanks

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1565155 3-Jun-2016 16:24

bmine2nyt:

HI,

My address is now fibre ready as of today. What do you recommend the best internet provider. Bigpipe or Spark?

I ask Spark how long it will be connected to fibre it will take 3 to 5 weeks. Any ideas about the installation time for bigpipe?

THanks

Fibre install times will the same regardless of the RSP you go with.

sorceror

163 posts

Master Geek
+1 received by user: 47

#1565428 3-Jun-2016 22:17

chevrolux: Remember Spark cater for close to half of all the broadband connections in the country. You don't do that by mistake.
Therected will always be complainers but at the end of the day I think they do a pretty alright job.

not by mistake no... you do it by having a virtual monopoly over the market for decades.

1 | 2