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Topic # 196515 2-Jun-2016 20:57
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Looking on both of their facebook pages, they both have A LOT of complaints. Which is truly better, please answer if you have had experience with them or if you know what they're like!

 

 

 

Cheers :D


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  Reply # 1564597 2-Jun-2016 21:04
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I don't think you'd really have a problem with either but this is a speedtest to LA just now (peak time) on 2degrees

 




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  Reply # 1564600 2-Jun-2016 21:05
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Damn, that's quick :o


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  Reply # 1564604 2-Jun-2016 21:10
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for every complaint there will be hundreds of good stories, as you generally only every hear the bad stories, so basing it on that is not a very good method for choosing an ISP


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  Reply # 1564609 2-Jun-2016 21:18
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Number of complaints isn't the thing to look for.
Look for the responses. How quick do they respond? Are the responses genuinelt trying to help?

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  Reply # 1564633 2-Jun-2016 22:16
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Remember Spark cater for close to half of all the broadband connections in the country. You don't do that by mistake.
Therected will always be complainers but at the end of the day I think they do a pretty alright job.

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  Reply # 1564645 2-Jun-2016 22:38
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Of those options I'd go with 2degrees. Good performance 24/7, when it has gone down due to Chorus issues they've been fine to deal with. Native IPv6 too.

 

If you're looking for naked internet, check out Bigpipe as well.


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  Reply # 1564646 2-Jun-2016 22:41
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Meow
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  Reply # 1564658 2-Jun-2016 23:36
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BigPipe if you're going naked or Spark. I've found 2degrees service to be quite atrocious personally. But, as others have stated there are people who have had good service. I personally like how with either BigPipe or Spark you're able to use any router you desire.





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  Reply # 1564682 3-Jun-2016 05:27
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Having just changed from Slingshot to 2degrees, I cant speak highly enough for the speed it happened and the friendly and helpful service. Changeover from the time I phoned was 24 hours, (there modem hadn't even had time to turn up) the nice lady at 2degrees I spoke to sorted me out quickly, just had to change user name and password in old modem and the Internet was back. So far, speed tests and using the internet, I have no complaints.smile


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  Reply # 1564731 3-Jun-2016 08:22
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I know _many_ people who have fled 2degrees since they brought out Snap, due to the customer service levels just taking a total nosedive.

 

Personally I'd take Spark out of the two.





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  Reply # 1564812 3-Jun-2016 09:47
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Spark or Bigpipe (for more value and if you are going naked). 


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  Reply # 1564868 3-Jun-2016 10:38
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I'm with 2D - was snap customer and stuck with them.

 

Only rung them 2-3 in the last year - once querying call charges (their billing was correct) and once to reset a forgotten password.

 

(Can't recall why the other time).

 

I recall time to answer has been quick (20 sec) and time has been long (20+ mins).

 

But mostly I can ignore them, now that its set up it just works and normally I don't have to call them.

 

2D pricing for me is cheaper than others and since it just works I've stuck with them.


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  Reply # 1565151 3-Jun-2016 16:15
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HI,

 

 

 

My address is now fibre ready as of today. What do you recommend the best internet provider. Bigpipe or Spark?

 

I ask Spark how long it will be connected to fibre it will take 3 to 5 weeks.  Any ideas about the installation time for bigpipe? 

 

 

 

THanks


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  Reply # 1565155 3-Jun-2016 16:24
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bmine2nyt:

 

HI,

 

 

 

My address is now fibre ready as of today. What do you recommend the best internet provider. Bigpipe or Spark?

 

I ask Spark how long it will be connected to fibre it will take 3 to 5 weeks.  Any ideas about the installation time for bigpipe? 

 

 

 

THanks

 

 

 

 

Fibre install times will the same regardless of the RSP you go with.

 

 


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  Reply # 1565428 3-Jun-2016 22:17
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chevrolux: Remember Spark cater for close to half of all the broadband connections in the country. You don't do that by mistake.
Therected will always be complainers but at the end of the day I think they do a pretty alright job.

 

not by mistake no... you do it by having a virtual monopoly over the market for decades.


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