I bought a new property not covered by UFB. I've built a house and run conduit to the boundry, within 2m of chorus underground copper.
I have done a new connection request and chorus have come back to me saying if I want a telephone or internet I must pay $2,630 for them to connect it.
I had even asked them ahead of time what needed to be done to ensure connection, they just said run conduit to the boundry if possible and wouldnt send anyone to scope the work before hand.
I am within 2m of a chorus copper run under the ground, but little did the house builders know that the plinth for the next door property (which is 45m away) is where chorus want to connect me to.
My understanding was that before any lot or title could be provisioned, that a $2k 'levy' was paid to chorus to ensure telecommunications was available to an address. So it is my understanding that Chorus should provide a connection as for (1) i have run conduit to within 2m of a chorus cable and (2) a levy has been paid to do a 'connection' to the property.
The property has no signal for vodafone other than outside and even then its patchy, so 111 calls certainly wont work inside the house, 2Degrees is the same, spark is the only one that has just opened up a new tower, however I dont want to leave vodafone and pay an Early termination fee, nor do i want to have to rely on a single means for emergencies.
Does anyone know who to complain to about this issue?