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274 posts

Ultimate Geek

#20033 10-Mar-2008 18:41
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I'm using GoLarge ever since it came out, and I was stuck on slow pool since it introduced cause I'm downloading more than 700mb everyday since I'm receiving remote system log to my home 24/7.

Recently I'm experiencing frequent disconnection so I called Telecom today for line check but it ended up 45 miniute mumbo-jumbo that saying the slow connection speed causes disconnection!

I honestly wondering could it really happens or just lame excuse? My modem shows I got 7000kbps/160kbps connection, however actual download speed is far slower (400kbps at the most).

Finally after 45 min waiting-arguing-listening contact centre person finally agrred to get line check done and asked "BTW what time is it in New Zealand?" gee... I'm not oppose oversea contracted contact centre but shouldn't they at least clock that showing NZ time on the wall?

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  #115812 10-Mar-2008 18:44
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No, it shouldn't. Your physical line rates are different to your throughput.

If you are experiencing disconnection issues where you are losing DSL sync, it suggests a line issue.

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  #118966 27-Mar-2008 05:14
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Any line issue would be transient because it doesnt stop you connecting at 7Mbps. If a router restart makes no difference, check whether the noise margin varies at all on the same screen that you saw 7000k. When noise margin hits zero it disconnects, but you might have to re-authenticate before that if there are too many errors, so thats another kind of disconnection. I suggest switching the router off for a few minutes, and perhaps testing another router. Also possible that the traffic management in their shared pool is not reliable, but you are probably looking at other ISPs anyway.

Time to find a new industry!

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