Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


tek



107 posts

Master Geek


# 201882 8-Sep-2016 13:27
Send private message

I have recently moved house and I am having a considerable amount of trouble getting my connection transferred to my new address.
The old owner has been trying to cancel her connection with Vodafone and remove it from the address so we can add ours from BigPipe. But they just seem to be ignoring her requests. Possibly due to her closing her account instead of transferring it. Plus whenever she tries to get an update for us, she has to wait 2+ hours for anyone to answer the phone!
BigPipe have been extremely helpful though and have processed an abandonment request last week through Chorus, but it's been over a week now and no progress on Vodafones side.
I've spent about $60 in the last week on 4G data for a hotspot so I can do uni assignments which I can't keep up for much longer. :(

Are there any Vodafone reps on here that could help in this situation?
Cheers

Create new topic
3408 posts

Uber Geek

Trusted

  # 1626145 9-Sep-2016 01:22
One person supports this post
Send private message

Cant bigpipe just light up the second port on the ONT?





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




tek



107 posts

Master Geek


  # 1626237 9-Sep-2016 08:21
Send private message

raytaylor:

 

Cant bigpipe just light up the second port on the ONT?

 

 

I can only get VDSL at my new address :(


 
 
 
 


3408 posts

Uber Geek

Trusted

  # 1627000 10-Sep-2016 14:46
Send private message

Bugger

 

Im sorry I dont know why I assumed it was UFB.

 

Anyhow you probably have a second pair coming into the house so big pipe could put the service on that





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




2567 posts

Uber Geek


  # 1627009 10-Sep-2016 15:01
Send private message

Another good idea is to check out Skinny Broadband in your area, as their plan is cheap to tide you over, and may even end up being a valid alternative?

144 posts

Master Geek


  # 1627010 10-Sep-2016 15:07
Send private message

Don't worry, we bought our place 20 months ago and we still get sent the previous owners' Vodafone bill.

In the numerous phone calls and emails between us a Vodafone trying to sort it out, I was told that a text was sent to the previous owners asking them to cancel their account.

Nothing else has been done and we still are stuck in the same position.

6434 posts

Uber Geek


  # 1627017 10-Sep-2016 15:47
Send private message

raytaylor:

Bugger


Im sorry I dont know why I assumed it was UFB.


Anyhow you probably have a second pair coming into the house so big pipe could put the service on that



That would require a tech visit to the house, which the OP probably doesn't want to cough up for.

2 posts

Wannabe Geek


  # 1627082 10-Sep-2016 17:19
Send private message

If they won't disconnect it get Big Pipe to send out a Chorus tech frer of charge to set up a second line for you!

 
 
 
 


tek



107 posts

Master Geek


  # 1627163 10-Sep-2016 20:27
Send private message

I did consider Skinny Broadband but as I was unsure how long this process was going to take, I wasn't ready to cough up $99 for a modem that I would only use for a month max.
And I'm not sure if a second line would be any quicker as we are the 3rd house down a long driveway, so between consent from the other houses and the owner of our place as we rent, it would take weeks...

 

But I got good news today as BigPipe emailed saying they saw that a service order come up on the line today for disconnection scheduled for the 14th, so hopefully by Thursday I have a connection sealed
I went from ~100GB/day to under 500MB/day trying to ration my mobile data, so I've got a lot of catching up to do haha!


tek



107 posts

Master Geek


  # 1627171 10-Sep-2016 20:42
Send private message

Mind you, this process has set my opinion of Vodafone Broadband in concrete. And I will never recommend them. Having to wait 2 hours to speak to someone is just silly, and they always throttle Plex streams to the point of being unplayable where friends on other ISPs never have issues.

 

Moving to BigPipe has been one of the best things I have ever done!


1770 posts

Uber Geek

Trusted

  # 1627698 12-Sep-2016 08:57
One person supports this post
Send private message

empacher48: Don't worry, we bought our place 20 months ago and we still get sent the previous owners' Vodafone bill.

In the numerous phone calls and emails between us a Vodafone trying to sort it out, I was told that a text was sent to the previous owners asking them to cancel their account.

Nothing else has been done and we still are stuck in the same position.

 

For something that's dragging out that long, I would usually return the bill, in the envelope, "Addressee Deceased"





My thoughts are no longer my own and is probably representative of our media-controlled government


tek



107 posts

Master Geek


  # 1630675 15-Sep-2016 09:30
Send private message

SepticSceptic:

 

For something that's dragging out that long, I would usually return the bill, in the envelope, "Addressee Deceased"

 

 

Yeah I have done this, along with 5 other bills for various things...

 

BigPipe said that a service order was set for yesterday to disconnect Vodafone's line, so hopefully I'm not too far away from having internet again. Been 13 days so far with no connection, or 22 from the day I submitted the move house request...


22531 posts

Uber Geek

Trusted
Subscriber

  # 1630736 15-Sep-2016 10:06
Send private message

SepticSceptic:

 

empacher48: Don't worry, we bought our place 20 months ago and we still get sent the previous owners' Vodafone bill.

In the numerous phone calls and emails between us a Vodafone trying to sort it out, I was told that a text was sent to the previous owners asking them to cancel their account.

Nothing else has been done and we still are stuck in the same position.

 

For something that's dragging out that long, I would usually return the bill, in the envelope, "Addressee Deceased"

 

 

I just put all previous occupant and wrong snail mail in a box, when the box is full I take it to the post shop to have them deal with it. Law says you cant throw it out, doesnt say returning it has to be timely.





Richard rich.ms

4210 posts

Uber Geek


  # 1630759 15-Sep-2016 10:47
Send private message

You could ask Bigpipe to run a new connection. Yes you would get charged connection fees but that has to be better than waiting.

 

Then when the Chorus tech rings to book a time, tell them there is an intact connection at the property and just put this new connection in place of that one. They will physically disconnect the old vodafone line from your property, the bigpipe one will be in place, and the old vodafone customer is left to sort out the old bill themselves.


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.