I have recently moved house and I am having a considerable amount of trouble getting my connection transferred to my new address.
The old owner has been trying to cancel her connection with Vodafone and remove it from the address so we can add ours from BigPipe. But they just seem to be ignoring her requests. Possibly due to her closing her account instead of transferring it. Plus whenever she tries to get an update for us, she has to wait 2+ hours for anyone to answer the phone!
BigPipe have been extremely helpful though and have processed an abandonment request last week through Chorus, but it's been over a week now and no progress on Vodafones side.
I've spent about $60 in the last week on 4G data for a hotspot so I can do uni assignments which I can't keep up for much longer. :(
Are there any Vodafone reps on here that could help in this situation?
Cheers