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Topic # 201979 12-Sep-2016 17:33
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A few weeks ago we had issues with our phone line that is dedicated to Fax services(And no I don't want to know about how old this is and we really should upgrade. Its a law office and many places don't want to do anything other than fax) so we had a chorus tech come out to fix it. He moved the line to another pair and it was fine. A few days later we had an issue where it would ring once pickup then disconnect. Identified it as water in the line and they sent out the same chorus tech again. After this time it has worked fine. However today I actually looked at the work that was done outside and was shocked to see the state the wiring was left in.

 

Click to see full size

 

What do you think I think this is a bad job not just by one but 2 different chorus techs. The first one for installing a non outdoor rated cable outdoors and the second one for leaving the cable this way. None of this stuff is UV rated so it won't be long before they have to come out again to fix yet another issue.





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  Reply # 1628022 12-Sep-2016 17:37
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Looks like a war zone.  undecided





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  Reply # 1628026 12-Sep-2016 17:46
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That's awesome. Should definitely go up on the wall of shame.





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  Reply # 1628036 12-Sep-2016 18:02
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Yep you pretty much have it all in your post.

Un-protected joint. Not outdoor cable.

The codes system showing, yet again, how well it works.

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  Reply # 1628046 12-Sep-2016 18:14
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Yeah nah that looks all good aye.

 

 


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  Reply # 1628052 12-Sep-2016 18:26
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What's the prob? It's sorta half under cover, ain't it?


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  Reply # 1628066 12-Sep-2016 18:29
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Also, I'm pretty sure that's a fibre it's zip tied to. Have you got UFB? Because I would be looking at getting that secured to to stop it being pulled by any other "highly skilled" technician.

 

edit: Actually no sorry, just saw the 'AWG' stamp.




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  Reply # 1628111 12-Sep-2016 19:28
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chevrolux:

 

Also, I'm pretty sure that's a fibre it's zip tied to. Have you got UFB? Because I would be looking at getting that secured to to stop it being pulled by any other "highly skilled" technician.

 

edit: Actually no sorry, just saw the 'AWG' stamp.

 

 

Thats a whole other story. Started the UFB process back in April 2015(and only after I contacted crown finer holdings, chorus had been giving us the chase around before then) then finally to be told in June 2016 that is should be completed within a week and just 2 weeks ago we find out we are still waiting on a feeder to be completed.

 

Will wait to see if chorus respond. Not sure where to even begin in explaining this to someone at spark's call centre.





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  Reply # 1628129 12-Sep-2016 19:52
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 even though it seems to match the rest of the mess ... IMO is not good enough





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  Reply # 1628144 12-Sep-2016 20:17
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Didn't you know? stripping and coiling like that is the best way to increase throughput.

 

Clearly the chorus techs have your business's best interest at heart, and wish to make faxes transfer faster wink





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  Reply # 1628149 12-Sep-2016 20:27
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Had similar for my VDSL install, thought the guy was coming back later to fix but nope.....  contacted ChorusNZ and my ISP, he was soon back to tidy up the mess :)

 

 





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  Reply # 1628166 12-Sep-2016 20:52
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Completely Rubbish Awful Provisioning  wink





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  Reply # 1628200 12-Sep-2016 21:54
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Another high class quality install from a Chorus subbie.





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  Reply # 1628255 12-Sep-2016 22:46
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Just on law firm fax machines - I know the banks love them for S&P for example. We ditched a physical fax and moved to email to fax/fax to email with tnz it made life so much easier. They have a secure fax service too if you're having to send highly confidential documents.




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  Reply # 1628410 13-Sep-2016 10:28
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Ok rang Chrous and they where most helpful. Then rang spark as chorus said to do and really they did not want to know about it unless there was an active fault.





Geoff E

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