UFB: Micro outages

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Getsited

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#202058 15-Sep-2016 14:34

Hi everyone,

Ok - so we have had an ongoing issue with our UFB (installed by Chorus) at our commercial premises for the last year. After replacing router first then ONT - Actrix now informs me Chorus has a known issue around "micro outages". The symptoms of which is the optical light will go off for less than a minute - and then re-connect automatically (so total outage is normally only a minute or two).

Has anyone else experienced the same thing? Sounds like it is a national issue with Chorus.

I'm annoyed it has taken so long for Chorus to acknowledge there is a problem however hopeful that it might actually get fixed. The reason we changed to UFB over ADSL was the reliability improvement (or so it was promised). So - that's a load of BS.

Just in case anyone else has been tracking the issue like we have I've included our actual outage times. We only recently realised it was the optical light - before that we thought it was "our" router issue.

Cheers,

Gareth

16/06/2016 13:45
05/07/2016 10:33
11/07/2016 10:59
12/07/2016 15:43
13/07/2016 10:32
15/07/2016 16:14
15/07/2016 16:19
19/07/2016 08:57
19/07/2016 15:07
21/07/2016 11:12
21/07/2016 11:56
22/07/2016 13:12
28/07/2016 12:20
28/07/2016 13:06
29/07/2016 15:52
04/08/2016 New ONT installed
05/08/2016 11:40
10/08/2016 13:44
11/08/2016 14:29
08/09/2016 14:41
13/09/2016 13:44
15/09/2016 13:47

Behodar

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#1631000 15-Sep-2016 14:52

I've been on Chorus UFB for ~20 months and have never noticed this. I'm not doing any sort of logging, but I haven't noticed any outages during normal usage (and I can spend hours at a time logged into games, where an outage would definitely be noticeable).

davidcole

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#1631034 15-Sep-2016 15:25

Yeah I've not notificed anything either, so more often than not I'm connection from work to my machine at home all day....and during the olympics were streaming from home.

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Getsited

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Geek

#1631038 15-Sep-2016 15:29

Hmmm - we are based in Johnsonville, Wellington. The tech from Actrix seemed to think it was nationwide though.

davidcole

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#1631050 15-Sep-2016 15:31

Getsited:

Hmmm - we are based in Johnsonville, Wellington. The tech from Actrix seemed to think it was nationwide though.

I'm based in the hutt and on spark. Not something with your install, or router? I had router that under excessive load it's reboot.

Behodar

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#1631095 15-Sep-2016 16:12

If the ONT light is turning off then it probably isn't the router (unless it's doing something really strange that's affecting the ONT!)

Sounddude

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#1631101 15-Sep-2016 16:20

If your optical light is dropping off, then its a fibre issue. COuld be a dirty joint somewhere and the light level is just holding connection up.

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#1631190 15-Sep-2016 18:37

I have a lot of connections on UFB and this is the first time I have heard of it. ~~Sounds like BS to me.~~

Edit. If @BMarquis says it's an issue.. then it's an issue. Sounds isolated to Actrix though.

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richms

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#1631209 15-Sep-2016 18:50

If this was common across the whole network I would be hearing about it from friends who are on it all the time gaming. BS meter is at maximum on that explanation.

Richard rich.ms

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#1631253 15-Sep-2016 19:42

If this was common everybody would be taking about it. I'd pick a fibre fault, possibly a poor joint.

BMarquis

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#1631288 15-Sep-2016 20:10

We (Chorus) are actively working on identifying the root cause with Actrix.

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#1631289 15-Sep-2016 20:14

I monitor my UFB connection - the only outage recently was me rebooting my router after a software change. Sounds like BS to me.

Event Date-Time Reason Duration

Up 2016-09-09 00:43:27 Successful Response 163 hrs, 28 mins

Down 2016-09-09 00:35:29 No Response 0 hrs, 7 mins

Up 2016-08-06 17:57:39 Successful Response 798 hrs, 37 mins

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hio77

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#1631292 15-Sep-2016 20:20

BMarquis:

We (Chorus) are actively working on identifying the root cause with Actrix.

That sounds rather isolated to simply Actrix.

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Getsited

32 posts

Geek

#1645216 4-Oct-2016 12:57

Awesome. Thanks for the feedback everyone.

Sounds like moving ISPs is the way to go. I'll follow up with Actrix and look at moving ISPs.