Porting phone number to 2talk for removed phone line

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meesham

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#204715 14-Oct-2016 10:20

My fibre connection is being connected in 2 weeks and I've gone with Bigpipe. My original plan was to leave the copper line in place and port our phone number to 2talk then cancel my Orcon ADSL connection once I'm happy everything is working but I've found out that once the installer confirms the fibre is working they're going to remove the copper line. I'm pretty happy to get the copper removed as it's an aerial drop, but I'm not sure about the timing. I've not ported the number earlier because I've read that it will cancel my service with Orcon once I do (please correct me if I'm wrong).

Does anyone know what happens with my ADSL connection once the copper line is removed, will I still be able to request a phone number port even though the physical line to our house is removed? I've not given Orcon any notice that I'll be cancelling my service with them - I was going to give the 30 days once the fibre is in and working.

lucky015

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#1650894 14-Oct-2016 10:29

If the physical cable is removed from the house but the service is not disconnected it should be fine to do so after. (Removing the cable does not automatically trigger service termination)

I'd recommend just placing a porting request in advance scheduled for a week after the fibre connection date, this lets you reschedule if it gets bumped and having a porting request in place somewhat locks the phone service to prevent them cancelling it as part of the upgrade.

meesham

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#1650901 14-Oct-2016 10:47

lucky015:

If the physical cable is removed from the house but the service is not disconnected it should be fine to do so after. (Removing the cable does not automatically trigger service termination)

I'd recommend just placing a porting request in advance scheduled for a week after the fibre connection date, this lets you reschedule if it gets bumped and having a porting request in place somewhat locks the phone service to prevent them cancelling it as part of the upgrade.

Thanks, that's a good idea.

meesham

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#1661843 1-Nov-2016 08:46

For anyone reading this in the future in the same situation porting the phone number after the line had been physically removed worked without a problem, just don't cancel your phone service before you port it.

webwat

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#1664054 4-Nov-2016 23:07

Why not ask Orcon to switch to naked DSL and port your phone number to their own voip service? might even turn out to be as good as 2talk and you can then always call orcon support directly for any problems with the voip service, and no passing the buck.

Time to find a new industry!

meesham

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#1664058 4-Nov-2016 23:18

webwat:

Why not ask Orcon to switch to naked DSL and port your phone number to their own voip service? might even turn out to be as good as 2talk and you can then always call orcon support directly for any problems with the voip service, and no passing the buck.

No need, it's all done and I don't want to stick with Orcon for any of my services. Bigpipe fibre went live on 26/10 when Chorus disconnected the physical copper phone line, 2talk ported the phone number successfully on Tuesday (1/11) this week.