I was on Orcon UFB on the 100/20 speed plan

Then my mobile phone provider (2Degrees) cold-called and wooed me, offering me gigabit fibre for the same price I'd been paying for 100/20 on Orcon. So I switched.

When their Router (Fritz!box 7490) arrived I connected it and they took over my connection.

I then contacted Orcon to cancel, but as expected it's a month's notice, no biggy.

Then I did a speedtest. 100/20

Hold up, hold up... I asked for gigabit. So I check my account on 2D, gigabit's definitely loaded. Contacted them, they said it's activated on the account.

Power-cycled router, ONT... same result. 100/20 again.

Is this because I was on Orcon and they've somehow got some kind of hold on the line to my house to limit traffic to all providers to 100/20??

I don't know enough about how fibre works.

Realistically 100/20 is plenty fast enough for domestic purposes, but if the gigabit's not gonna work, then I'm going to ask 2D to take it off my account, there's a saving of $44 per month.

Anyone experienced this before or know what could be wrong??