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132 posts

Master Geek

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# 206007 6-Dec-2016 15:31
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Hi all,

 

I live in an apartment building in Wellington, and I've got my UFB installation scheduled for tomorrow.

 

When the guy came for the scoping appointment they said the cable they would run into my apartment to the ONT could only be black. Apparently from the stairwell to the ONT it's only possible to do black cabling (and plastic capping wasn't available)?! Yet I've seen a photo of another apartment in our building with white cable, and our walls are off-white, so we really want white cabling.

 

Is 'only black cabling from the BUDI to the ONT' really a thing or am I well within my rights to push back on this and get white cable. Would prefer not to paint it myself...

 

Cheers


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356 posts

Ultimate Geek

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Chorus NZ

  # 1683334 6-Dec-2016 15:44
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The Chorus standard for INTERNAL air-blown fibre duct is White. We also have a White fixed-fibre cable available where that needs to be used. 

 

If one of our installers is installing black duct inside a building today then it is non-compliant.

 

Please ask them to stop the install and use the approved White duct for internal duct placement.

 

If the work is booked for a future date - please DM me your details and order number and we will chase this up and ensure that the service technician involved understands that using spare black duct inside an apartment or house is not the customer experience that we have planned.

 

^GL

 

 

 

 

 

 




132 posts

Master Geek

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  # 1683343 6-Dec-2016 16:05
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Thanks very much for your prompt response - I've sent you a DM


 
 
 
 




132 posts

Master Geek

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  # 1683618 7-Dec-2016 09:16
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An update from today. The technician has said they're still planning to use "only that cable which chorus has left for us to use in the hatch (black cable) but we can use capping inside your apartment but it will be on your cost". Doesn't seem consistent with what you've said...




132 posts

Master Geek

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  # 1683967 7-Dec-2016 14:51
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Got the installation done with black cabling as that's all that was on offer ... Capping won't be all that bad I guess.


356 posts

Ultimate Geek

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Chorus NZ

  # 1684651 8-Dec-2016 14:05
3 people support this post
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The standard for interior duct runs is now WHITE.

 

I have DM'd you details to contact me offline to discuss.

 

Will also arrange for a note to go out to our installers to reinforce this message.

 

 

 

^GL




132 posts

Master Geek

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  # 1767096 19-Apr-2017 09:18
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This still hasn't been sorted by Chorus :( Maybe I'll try go through my RSP (Bigpipe) and see if I can get any traction that way


615 posts

Ultimate Geek


  # 1767165 19-Apr-2017 10:14
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I had UFB installed in the flat I was renting in April 2016 and was also told that the only available option was black cable. The installer told me the white cable was only available for customers who were going with voice service over fibre. As my ISP was Bigpipe this wasn't an option.

 

The installation involved a long run of visible black cable (flat had cinderblock walls) and looked absolutely f**cking awful.


 
 
 
 




132 posts

Master Geek

Subscriber

  # 1767185 19-Apr-2017 10:29
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allio:

 

I had UFB installed in the flat I was renting in April 2016 and was also told that the only available option was black cable. The installer told me the white cable was only available for customers who were going with voice service over fibre. As my ISP was Bigpipe this wasn't an option.

 

The installation involved a long run of visible black cable (flat had cinderblock walls) and looked absolutely f**cking awful.

 

 

Yeah it does look terrible. From what I've heard from Chorus the use of black cable inside hasn't been part of their acceptable installation procedures for quite a while...


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