Hi.

I'm seeing routing problems to a website / ip address depending on what ISP I'm testing from.

Theoretically the site is hosted by webhost.co.nz / umbrella. Geo Location shows Auckland:

 Country : New Zealand (NZ) Area Code : Unknown ISP : Umbrellar Limited City : Auckland Zip Code : 1150 Longitude : 174.766693 State : E7 Metro : Unknown Latitude : -36.866699

 If I Ping / tracert from 2Degrees it gets there. Tracert from spark ADSL, Bigpipe and 2Talk looks like it is failing.

Originally my ISP said it was an issues with the host not having a correct global gateway config but as far as I am aware Umbrella is held in NZ.

If anyone could shed some light on it that would be helpful. Also any Trace Routes done and posted below would be appreciated. it might help debug whats happenin as i have a case open with Bigpipe but if it affects other ISPs it may need to go in a different direction.  Let me know the ISP, Connection Type and area you are in. TIA

E.g.

Bigpipe - Fibre - Papanui / Christchurch  - FAILED

C:\Users\itsupport>tracert romaonriccarton.co.nz

Tracing route to romaonriccarton.co.nz [112.109.68.174]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.1.1]
  2    22 ms    21 ms    20 ms  210.54.34.1
  3    21 ms    20 ms    20 ms  122.56.60.70
  4    21 ms    21 ms    20 ms  122.56.60.71
  5    21 ms    20 ms    20 ms  g2-0-3-549.tkcr4.global-gateway.net.nz [122.56.1
18.97]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *

...25 * * * .... gave up.

2Degrees - Fibre - Addington / Christchurch - Succeeded

C:\Users\barbara>tracert romaonriccarton.co.nz

Tracing route to romaonriccarton.co.nz [112.109.68.174]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.0.1]
  2    18 ms    25 ms     1 ms  111-69-1-254.core.snap.net.nz [111.69.1.254]
  3    13 ms    13 ms    13 ms  224.35.69.111.static.snap.net.nz [111.69.35.224]

  4    15 ms    15 ms    15 ms  225.35.69.111.static.snap.net.nz [111.69.35.225]

  5    15 ms    15 ms    15 ms  210.79.53.65
  6    16 ms    24 ms    15 ms  119.47.127.137
  7    16 ms    15 ms    16 ms  ip-112-109-68-174.webhost.co.nz [112.109.68.174]


Trace complete.