Chorus want to visit , existing ONT. Switching providers .

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sdavisnz

1015 posts

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#210524 31-Mar-2017 13:49

Hi.

I'm switching from an isp to Vodafone and they have requested chorus to visit .

They say they need to re programme my ont.

I have been with another isp and they never did that. I don't believe they need access to my house. Obviously I'll let them in but I'm wondering if anyone has heard of this before.

I know the router will need some new settings but the ont...

Weird.

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Behodar

10513 posts

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Lifetime subscriber

#1751172 31-Mar-2017 13:50

I'm 99.9% certain that any reprogramming can be done remotely. I don't see any reason that they'd need to visit.

taneb1

518 posts

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Mercury

#1751179 31-Mar-2017 14:08

While I can't speak regarding Vodafone's process, most Transfers are done remotely and without the requirement of a technician to visit unless installing additional equipment or the request of additional work to be completed.

Any comments made are my personal views and does not represent those of my employer

DarkShadow

1647 posts

Uber Geek

#1751185 31-Mar-2017 14:26

The only time Chorus needs to come reprogramme an ONT is when the customer presses the factory reset button on the ONT. (Don't do that.)

A simple ISP transfer on fibre is actioned remotely.

Did you order any other services that might require installation? TV?

sdavisnz

1015 posts

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#1751200 31-Mar-2017 14:37

I called again. And explained my situation again. This time they said ok we will do it from our end . Will keep you all updated.

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Chorusnz

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Chorus

#1751204 31-Mar-2017 14:51

For a simple change of service provider (ISP), on the Chorus network, the change is generally made remotely. Does not require a site visit.

If your new provider offers a service that needs a specific piece of hardware to make it work (Set-top box, home gateway, router etc.), then they may arrange for a Chorus tech to deliver & configure it.

Your new service provider should be able to explain why they have arranged a site visit.

^GL

Wheelbarrow01

1726 posts

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Chorus

#1751222 31-Mar-2017 15:28

It's possible your new provider requested the wrong CSE (order type) in the Chorus fibre ordering tool.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

darylblake

1162 posts

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#1751280 31-Mar-2017 17:35

Wheelbarrow01:

It's possible your new provider requested the wrong CSE (order type) in the Chorus fibre ordering tool.

+1 I would suspect they selected Standard CSE when they ordered it.

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sdavisnz

1015 posts

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#1753862 3-Apr-2017 15:24

Just tested the new connection.

Working . Did not even get a call from a chorus tech today.

I knew i was right .

Cheers
Steve.

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