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588 posts

Ultimate Geek

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# 21190 18-Apr-2008 11:30
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This may be in the wrong forum but happy for this to be moved where appropriate.

My work provides remote access through the use of smart card security and a Cisco VPN Client.  One of my colleagues is having issues with hers in that it can't establish the VPN tunnel when the secure connection is being created on broadband (no issues with authentication - we've checked with dialup).  The VPN client is preconfigured for us and requires no tweaking (apparently).

She's using the same model laptop as me (Dell D600), the same modem (Linksys WAG200G), and the same ISP (Xtra), and I'm not getting any issues.  The only difference in our setups is that I've upgraded the firmware in my modem whereas hers is out of the box.  She's going to try upgrading the firmware tonight and see if that works (otherwise I'll try her laptop on my connection).

Our technical boffins reckon it may be the modem but then I can't see why mine would work and not hers in that case.  Is this a familiar issue to anyone else?




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Master Geek


  # 124754 18-Apr-2008 14:16
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Yep - it's the modem firmware - seen it 100's of times using VPN software

2228 posts

Uber Geek

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  # 124784 18-Apr-2008 15:46
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Cisco VPN also doesnt like software firewalls such as Zonealarm etc. if she has one of these try disabling it.




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Uber Geek

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  # 126857 28-Apr-2008 18:07
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Yep Modem firmware/setting.
Seen it in the WAG325Ns as well.

Update the firmware and try again or go to the Port Triggering page and put in port 500 TCP/UDP and it should work too.



588 posts

Ultimate Geek

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  # 126963 29-Apr-2008 07:47
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Twas definitely the firmware.  No problems once updated.





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