Chorus are hopeless and ambiguous with fibre installations, help !

Forums › New Zealand Broadband › Chorus are hopeless and ambiguous with fibre installations, help !

TeaLeaf

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Topic # 213923 19-Apr-2017 11:32

So 4 weeks ago, I see the field techs working on the fibre in my apartments Pit. So I ask the techs, is this for this apartment block, yes, will it be available soon, they said the system will be updated within a few days as the office workers are often slow at updating it.

So i keep check fibre checker, not done, after 4 weeks I email chorus with the info, 1 week later I get a reply saying, please contact your ISP to rectify the situation, when I had asked them to update their system.

Very frustrated.

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Reply # 1767221 19-Apr-2017 11:37

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The UFB rollout is a bit of a shambles. There's nothing any consumer can do about it. Getting fiber installed can commonly take between a week and two years from the date it's officially available.

My advice is to calm down and don't bet on UFB being available in a hurry. It might be, eventually.

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Reply # 1767235 19-Apr-2017 11:59

Moved to correct sub-forum.

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sbiddle

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Reply # 1767243 19-Apr-2017 12:06

Was it 4 weeks since people finished there or just 4 weeks since you saw them? Are they finished?

Updating systems and testing can often take a lot longer than that.

DarkShadow

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Reply # 1767257 19-Apr-2017 12:15

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At least you'll be getting it soon. Some people have to wait until 2024. Take a few deep breaths, you'll get it when it's done.

TeaLeaf

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Reply # 1767265 19-Apr-2017 12:17

Thanks guys. Im particularly mad as Chorus told our ISP Fibre was available in our apartment before we moved in, hence one of the reasons we took the place. Only to find out it was BS. So were told last October it would be complete, then a new update which is still stated, it will be available in April. Chrous just replied advising there is some other work to be completed. I know the techs have terminated the fibre. So what is this work likely to be?

Ive expressed the above to Chrous and Im about to escalate it to Spark advising if its not rectified Im terminating my contract, I will go with a cheaper and better service VDSL provider.

Sorry If I sounded a bit ranty, hope you can understand why its frustrating.

DarkShadow

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Reply # 1767266 19-Apr-2017 12:21

TeaLeaf:

it will be available in April. Chrous just replied advising there is some other work to be completed. I know the techs have terminated the fibre. So what is this work likely to be?

There's still 11 days left in April. Give them time.

You just saw they did the part inside your building. There's still a lot to do such as fibre back to the exchange, connecting to the OLT, quality assurance, CFH sign off, records updating, etc etc.

Coil

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Reply # 1767267 19-Apr-2017 12:22

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TeaLeaf:

Thanks guys. Im particularly mad as Chorus told our ISP Fibre was available in our apartment before we moved in, hence one of the reasons we took the place. Only to find out it was BS. So were told last October it would be complete, then a new update which is still stated, it will be available in April. Chrous just replied advising there is some other work to be completed. I know the techs have terminated the fibre. So what is this work likely to be?

Ive expressed the above to Chrous and Im about to escalate it to Spark advising if its not rectified Im terminating my contract, I will go with a cheaper and better service VDSL provider.

Sorry If I sounded a bit ranty, hope you can understand why its frustrating.

Bit of a storm in a teacup here mate, You have moved houses based on indicative information.
No one knows what Chorus have done in your apartment apart from Chorus. it will be ready when its ready and you wont have any leeway in time frames.
Im unsure how this is Sparks problem but you terminating your contract will cost you a few $$ and achieve nothing apart from more undue stress from switching ISP's and the drama involved with that.
Hang tight, Most people here cant get fibre and their neighbors can. That was me for 5 years at 3 properties.

TeaLeaf

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Reply # 1767292 19-Apr-2017 12:56

Because Telecom Assured me fibre was available and it was expressly conveyed that I needed it for work purposes.

Plus Im tired of their service.

Not saying its their fault, what Im saying is if Im stuck of vdsl for another 3 months which is what Chorus has told me, then Im going to a cheaper ISP.

Its not like I dont get all this, I worked in all the big Telcos and was one of the original ADSL engineers, started by working in managing field force rolling out 56k DU. Later working on managing large dark fibre roll outs in Aus, started by using GIS to provide clients estimates for the sales teams to work with.

so i GET IT, in NZ you just roll with being told rubbish forever until you finally get what you were assured. if thats the case Im gonna pay less money until I get it, thats all, thats fair isnt it.

Coil

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Reply # 1767311 19-Apr-2017 13:33

TeaLeaf:

Because Telecom Assured me fibre was available and it was expressly conveyed that I needed it for work purposes.

Plus Im tired of their service.

Not saying its their fault, what Im saying is if Im stuck of vdsl for another 3 months which is what Chorus has told me, then Im going to a cheaper ISP.

Its not like I dont get all this, I worked in all the big Telcos and was one of the original ADSL engineers, started by working in managing field force rolling out 56k DU. Later working on managing large dark fibre roll outs in Aus, started by using GIS to provide clients estimates for the sales teams to work with.

so i GET IT, in NZ you just roll with being told rubbish forever until you finally get what you were assured. if thats the case Im gonna pay less money until I get it, thats all, thats fair isnt it.

Probably old news to you but its called a "Best effort service" for a very good reason :)
You are aware of all the minor factors that come into play as stated above. Not an ideal situation but your lucky to have VDSL functioning. Last 2 places i had VDSL i got 100/45 so didn't need fibre, Try tweaking your VDSL SNR if its really that unbearable.

But you cant go expecting much when your ordering a consumer grade product for business/work purposes. Its a shame Spark advised that it was "available". If you punch in your address into https://www.chorus.co.nz/broadband-checker what do you get? I assume they went off a basic indicative result (No guaranteed service) and didnt send a tech out to assess network capability. As an ADSL engineer you should understand that you need someone on site to confirm network capability and not solely rely on a network pre qualification.

But hey its past the fact, No point standing on a soapbox in a forum discussing this as it wont achieve anything. I wish you luck for getting fibre connected and for stability on your VDSL line.

TeaLeaf

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Reply # 1767322 19-Apr-2017 13:47

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Its actually not for our business but for what is already a ridiculously designed DMZ in the RNA for the Mrs, all she knows is things work like a dog. I keep telling her to get a key but she finds it all too much, thats scientists for ya rofl.

yeah its weird with VDSL, I get max about 40 down, but chorus says my neighbour who is on the same pitt gets 65......, we about 30metres from the box.

Id not be annoyed if they just didnt keep moving the goal posts, thats all. Its getting beyond a joke. Its times like now I miss Australia and its trains lol.

Geeze tim dont quizz me on ADSL procurement its been 20 years since we started rolling out the initial test end users. i only have a 10 year memory capacity at my age rofl.

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Reply # 1767339 19-Apr-2017 14:03

TeaLeaf:

Its actually not for our business but for what is already a ridiculously designed DMZ in the RNA for the Mrs, all she knows is things work like a dog. I keep telling her to get a key but she finds it all too much, thats scientists for ya rofl.

yeah its weird with VDSL, I get max about 40 down, but chorus says my neighbour who is on the same pitt gets 65......, we about 30metres from the box.

Id not be annoyed if they just didnt keep moving the goal posts, thats all. Its getting beyond a joke. Its times like now I miss Australia and its trains lol.

Geeze tim dont quizz me on ADSL procurement its been 20 years since we started rolling out the initial test end users. i only have a 10 year memory capacity at my age rofl.

Heck im 21 and i struggle to remember what happened 2 days ago...
Yeah it is a massive annoyance when your the one waiting for a service and the goal posts are being moved on you each time.
Its a massive job rolling out fibre and in apartments everything works against you!

If you've got it in the basement and they are starting to blow fibre back to the exchange its most likely a few weeks away. Just hang tight!
Another storm could come by and they are pushed back another month due to faults? So many things at play here.

Could be worse, You could have lived here for 5 years. All the neighbors got UFB on year 1 when i moved in.
The UFB build on my old house is starting soon..

TeaLeaf

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Reply # 1767347 19-Apr-2017 14:18

Yeah I actually feel more relaxed now I had a rant at both of them. Im going to give up worrying about it.

The funny thing is if you go bigpipe, first level fibre costs $79 where as the VDSL costs $89. I think im heading their direction.

Jase2985

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Reply # 1767465 19-Apr-2017 17:01

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arent you moving to nelson?

Coil

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Reply # 1767473 19-Apr-2017 17:16

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Jase2985:

arent you moving to nelson?

Classic, I was waiting for someone to pickup on that!

Coil

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Reply # 1767475 19-Apr-2017 17:17

TeaLeaf:

Yeah I actually feel more relaxed now I had a rant at both of them. Im going to give up worrying about it.

The funny thing is if you go bigpipe, first level fibre costs $79 where as the VDSL costs $89. I think im heading their direction.

Yep, Chorus slap a $10 premium on the VDSL service. The ADSL and Fibre pricing remains standardized.
@Hio77 mind explaining, it left my mind a while ago :P

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