Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Linux Systems Admin
1099 posts

Uber Geek
+1 received by user: 212

Trusted
Integrity Tech Solutions
Subscriber

# 214211 2-May-2017 11:42
Send private message

About 3 months ago I received a newsletter email on a list I am subscribed to, however, unfortunately this time the sender had stuffed up and sent their entire list c/c'd. yell

 

Shortly after, I received a marketing email from a NZ company who I had never had any dealings with. Those morons also sent it out c/c'd. Myself and the rest of their victims received every response the recipients sent back reply-to-all.

 

I put 2-and-2 together and it didn't take long to find a match in the legit newsletter c/c list. I wrote to the sender advising them of the actions of this company.

 

Fast forward to yesterday and this company is at it again. I did not receive the original email because I had blocked the sender but I (and all their other victims) received another bunch of terse responses from people annoyed about being spammed. It seems email harvesting is this company's modus operandi.

 

I contacted Open Host and to cut a long story short they clearly have their heads in the sand - apparently believing their customer's baloney tale - and their CSR was quite arrogant about it.

 

Which is quite odd, because I also contacted their customer, to whom I had some very robust things to say - and their customer had no compunction about laying the blame squarely on Open Host for the predicament they found themselves in (note: it sounded like I was one of many callers to them that afternoon).

 

At this point I would normally just spam score all mail (from Open Host) on every mail server I administer as an appropriate consequence for their belligerence, however, this is a particularly nasty issue because most of the 'noise' is coming from other mail servers used by the victims of their client.

 

I called back and tried to escalate this matter within Open Host to no avail. I don't expect any easy answers but this is as much to voice my discontent about Open Host.





Integrity Tech Solutions @ Norsewood, New Zealand


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
631 posts

Ultimate Geek
+1 received by user: 235

Subscriber

  # 1774199 2-May-2017 12:21
2 people support this post
Send private message

Have you reported the spam to the DIA?

 

https://www.dia.govt.nz/Spam




Linux Systems Admin
1099 posts

Uber Geek
+1 received by user: 212

Trusted
Integrity Tech Solutions
Subscriber

  # 1774211 2-May-2017 12:26
Send private message

Benjip:

 

Have you reported the spam to the DIA?

 

https://www.dia.govt.nz/Spam

 

 

Thanks for that. Unfortunately I don't have a copy of their latest spam email because my mail server blocked it.





Integrity Tech Solutions @ Norsewood, New Zealand


 
 
 
 


8033 posts

Uber Geek
+1 received by user: 390

Trusted

  # 1774314 2-May-2017 15:25
3 people support this post
Send private message

So to clarify it's a customer of open host who harvested the emails and is spamming sending via open host smtp server not open host themselves spamming?

 

If so, it would be nice if open host policed their customers but you'll find a similar disinterest from most smtp providers including google/gmail and microsoft.

 

DIA is probably the best course of action.

 

 

 

 


14967 posts

Uber Geek
+1 received by user: 2046


  # 1774368 2-May-2017 16:18
Send private message

 Isn't it similar to complaining to a Telco, if you get an advertising phone call, and you are an a 'do not call list'? Surely the problem is with the company that sent it to you, and not the 'highway' it was delivered on?

 

 

 

To be honest, most companies sending advertising emails these days should be using Mailchimp or something similar, to send marketing emails through, to make sure they are doing things properly. I have helped set a few up and it really takes the hassle out of this sort of thing.


14967 posts

Uber Geek
+1 received by user: 2046


  # 1774371 2-May-2017 16:20
Send private message

Ragnor:

 

DIA is probably the best course of action.

 

 

 

 

 

 

 

 

Not sure how active that is these days, as I have reported several over the last year and never heard anything back. But they would need the email to forward to them, and all you have to do these days is just forward them the email, rather than filling in the big form they have.


8 posts

Wannabe Geek
+1 received by user: 6

Trusted
Umbrellar

  # 1774950 3-May-2017 13:55
One person supports this post
Send private message

 

 

 

Hi Michael, we’ve received a few calls from the user and from impacted recipients, we are now very familiar with this issue.

 

Basically a legitimate user has created a Mail List in our OpenHost system and incorrectly set the “Reply To:” as the mail-list email address when sending to their mail-list.  If reply was then hit by a recipient, the reply was sent to the whole list – not ideal.

 

We’ve had it escalated internally, investigated and disabled this newsletter list to prevent replies going to everyone. We’ve also let our user know how to use the mail-list functionality, to avoid this in future.

 

Apologies to you and anyone impacted for the mass of email replies that were bouncing around. We certainly don’t endorse spamming, and take these issues seriously.

 

If you want to discuss further, feel free to PM.

 

 

 




Linux Systems Admin
1099 posts

Uber Geek
+1 received by user: 212

Trusted
Integrity Tech Solutions
Subscriber

  # 1774953 3-May-2017 14:03
Send private message

UmbrellarKR:

 

Basically a legitimate user has created a Mail List in our OpenHost system and incorrectly set the “Reply To:” as the mail-list email address when sending to their mail-list.  If reply was then hit by a recipient, the reply was sent to the whole list – not ideal.

 

 

I will try and be polite while responding to the above rhetoric.

 

Your so called "legitimate user" didn't legitimately get my email address and it appears ditto for a whole bunch of others on their spam list, as clearly apparent from other recipient's responses.

 

I will not waste my time PM'ing you. The only reason you responded at all was because I posted this in public.

 

Based on the attitude of your CSR and a promise from another staff member someone would call me directly (they haven't) that would clearly be a waste of time and achieve nothing.





Integrity Tech Solutions @ Norsewood, New Zealand


 
 
 
 




Linux Systems Admin
1099 posts

Uber Geek
+1 received by user: 212

Trusted
Integrity Tech Solutions
Subscriber

  # 1791718 30-May-2017 12:56
Send private message

I have just received another spam email from a possibly different company. I looked back in my previous emails and found I had previously been spammed the first time by this company at around the same time as the other one. This email also comes from a client of Umbrellar.

 

I also contacted the registrant of the domain name who claimed it was a client's domain name and he was generally very arrogant to deal with. I have recorded the phone call so there is evidence of what was said and how it was said.





Integrity Tech Solutions @ Norsewood, New Zealand


Mr Snotty
8732 posts

Uber Geek
+1 received by user: 4642

Moderator
Trusted
Lifetime subscriber

  # 1847732 16-Aug-2017 19:06
Send private message

Hmm just got a spam email from umbrellar with an offer for Offsite Backup.

 

1) Never used domains4less.
2) Never used umbrellar (or anything from them).
3) Never signed up to anything.
4) The email came with a generic "Hi there" as a greeting.

 

Time to report them. This is not on.





4344 posts

Uber Geek
+1 received by user: 95

Moderator
Trusted
Lifetime subscriber

  # 1847744 16-Aug-2017 19:44
Send private message

I also got this spam email advertising at 1505hrs today. I unsubscribed from domains4less a few years ago, I'm not even sure I have an account with this email address anymore.
Never use umbrellas, to windy in Wellington.
As for the generic greeting, my very old emails from domains4less were all generic as well.

3222 posts

Uber Geek
+1 received by user: 427


  # 1847757 16-Aug-2017 20:08
2 people support this post
Send private message

You raise a very good point. I got one today too, yet to my old xtra address when my domain is registered with D4L with a gmail one!

 

The plot thickens.

 

 

 

Also, anyone who says they have not dealt with them, if you had a domain with any of what they call 'the big 10', chances are they now share your information between..

 

webdrive.co.nz

 

domains4less.co.nz

 

freeparking

 

discountdomains

 

openhost

 

webfarm

 

digiweb

 

utopia

 

registerdomains

 

You name it, they are it.


3758 posts

Uber Geek
+1 received by user: 2222

Trusted
Lifetime subscriber

  # 1847831 16-Aug-2017 23:41
Send private message

In unrelated news, I looked at the pricing of their cloud backup spam.. Costs more per month to backup 50TB with them than a year of glacier lol. What a joke.

 

 





Information wants to be free. The Net interprets censorship as damage and routes around it.


4937 posts

Uber Geek
+1 received by user: 2899

Trusted
Lifetime subscriber

  # 1847848 17-Aug-2017 03:45
Send private message

Make sure the DIA is contacted about the SPAM

Linux

20458 posts

Uber Geek
+1 received by user: 6273

Trusted
Lifetime subscriber

  # 1847946 17-Aug-2017 10:35
3 people support this post
Send private message

I have had 5 dealings with Umbrellar who went and bought a BUNCH of hosting companies, and whilst I had no issues dealing with the companies prior to their purchase I have had miserable experiences with Umbrellr and actively move clients who use them to other hosts. Even their management are belligerent and rude in my experience. 

 

They need a top down rebuild of their customer focus goals and the like. Horrible.




Linux Systems Admin
1099 posts

Uber Geek
+1 received by user: 212

Trusted
Integrity Tech Solutions
Subscriber

  # 1848007 17-Aug-2017 11:58
Send private message

Linux: Make sure the DIA is contacted about the SPAM

Linux

 

DIA seem to be good for passports and marriages... No complaints there. But my impression is pretty weak on spam.

 

networkn:

 

I have had miserable experiences with Umbrellr and actively move clients who use them to other hosts. Even their management are belligerent and rude in my experience. 

 

 

Agreed - they seem to me to be totally oblivious to the industry norms.





Integrity Tech Solutions @ Norsewood, New Zealand


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.