Will I have to pay the disconnection fee?

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corksta

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# 21606 2-May-2008 07:42

This question is related to my recent post: http://www.geekzone.co.nz/forums.asp?ForumId=82&TopicId=21535

If you disconnect within 12 months there's a $99 fee involved. My connection first went live on 21st April and since day one my international speeds have been crap unless it's late at night or very early morning.

As posted I've emailed them my line speeds which clearly show how slow it is. I'm still waiting for a reply and I might just be being pessimistic but I really don't believe I'll get a favourable reply, which means I will cancel their service and move to Orcon seeing as the Takapuna exchange is now online. My attenuation indicates we live pretty close to the exchange so I should get some pretty fast and consistent speeds.

If they decide to charge me the $99 fee will I have to pay it or is my situation covered under the CGA?

Thanks!

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n00dy

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# 127777 2-May-2008 08:08

if the conection is with telecom, for Arpil & May you can disconnect and have your "plan" cost refunded if you choose to go back to dialup with out penalties, this is currently advertised as 30 maney back guarrantee. In saying that you can not hold a NZ isp for poor performance of international traffic, way too many variables. Check your speed with speedtest.net.nz or www.jetstreamgames.co.nz/speed in nz my speed tests are 6700Kbps and 816Kbps in NZ back can drop to 3000/400 for international

grant_k

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# 127779 2-May-2008 08:13

n00dy: if the conection is with telecom...

Unfortunately, Corksta's connection is with Supra as it says in the other thread.

It's a bit of a tricky one:

- When you signed up, you agreed to a disconnection fee if your plan was terminated within the first 12-month period

- However, Supra have not totally delivered what you expected when you signed up

Possibly a case for the CGA or Telecom Complaints Resolution service?

However, is it really worth it for $99?

I would try and work out a deal with Supra where they will let you leave for less than $99 due to the circumstances.

freitasm

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# 127783 2-May-2008 08:40

It would be good to have all the information here instead of having to go to the other thread to find out what provider is being talked about... Confusing.

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Jughead

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# 127941 2-May-2008 15:38

Remember you got 99 dollars off the connection fee and 99 dollars off the modem if you brought one (witch you now get to keep)

perhaps if you pay that you wont have to pay the 90 dollar disconnection fee.

I'm not much good at maths but I think you might want to just pay the fee...

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

corksta

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# 128035 2-May-2008 20:59

grant_k:
n00dy: if the conection is with telecom...

Unfortunately, Corksta's connection is with Supra as it says in the other thread.

It's a bit of a tricky one:

- When you signed up, you agreed to a disconnection fee if your plan was terminated within the first 12-month period

- However, Supra have not totally delivered what you expected when you signed up

Possibly a case for the CGA or Telecom Complaints Resolution service?

However, is it really worth it for $99?

I would try and work out a deal with Supra where they will let you leave for less than $99 due to the circumstances.

Thanks for your reply Grant. Having spent more time considering it I'll just have a chat with them and see if we can work something out, but otherwise you're right - for $99 I guess it isn't really worth screaming and jumping up and down about.

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