Xtra adsl keeps dropping out

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Mudz12

71 posts

Master Geek

#21659 3-May-2008 13:59

Hey guys,

I been having problems for awhile now with my adsl light on my modem keep dropping out. Yesterday it was droppingout every 10 minutes which is ridiculous. Also On days when it is more stable everytime i turn on the phone or the phone rings my adsl drops out aswell.

Ive rang xtra who are hopeless, we tried new filters, we also tried isolating the modem to find the problem but it still does it whenever i turn on the phone, then they put me on hold until i got sick of waiting and hanged up on them.

If anybody has an idea what might be the cause and knows how to fix it i would gladly appretiate it!

Mudz - Software Developer

cokemaster

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#128184 3-May-2008 14:11

I'm afraid the best way is to call them and get them to a line check. If they are unwilling to look into it further, ask for a manager.

I'll also send you a pm as well.

Things that you can do is:
Try different filters
Try removing other devices on the line.
Make sure you don't have a monitored alarm without a filter.
Make sure all pots devices are filtered
Try different jack points
Try different modem

That pretty much covers everything you can do. Given the issue, a lot might not actually help but useful to be aware of.

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Spyware

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#128186 3-May-2008 14:16

Mudz12: Hey guys,

but it still does it whenever i turn on the phone

Is the phone filtered? If so, did you replace filter with a new one.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

JUPITER2K

131 posts

Master Geek

#128190 3-May-2008 14:26

If your line has been updated to ADSL2+ perhaps its your modem chip that is playing up.

Try reading Xnet or Slingshot webpage/network status that telecom having problem with
some router/modem chipsets which they are trying to fix.

I have a Dynalink RTA1025 which has constant disconnection for a couple days with ADSL2+ upgrade.
Apparently (this is what I was told) after Teelcom update the firmware at the
exchange/Islam/dslam(or whatever) has resolve my problem. Rock solid for 7 days.

Just reboot my modem today.

Mudz12

71 posts

Master Geek

#128789 6-May-2008 13:37

I rang Xtra they did a line test which turned out to be fine. Turns out that if you have a PANASONIC, or UNIDEN phone and a DLINK FILTER, the filter doesnt work well with the pansonic/uniden phone. So i changed my filter to something other than a dlink and ive had no problems so far fingers crossed.

Thanks For your replys

Mudz

Mudz - Software Developer

Mark

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#128842 6-May-2008 15:55

The ADSL light keeps dropping out ? Sheesh that's shoddy build quality! Tried selotaping them in ?

;-)

funkilicious

5 posts

Wannabe Geek

#129222 7-May-2008 19:52

I've also had the problem of my xtra adsl suddenly stopping for a moment too, its F ing annoying, especially when talking on irc.