Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek

#21860 9-May-2008 09:47
Send private message

I've subscribed to Woosh VOIP for a few months now. 

Recently, I've been home during normal office hours a lot and found out that it is usually out of service during these hours.

I get a busy tone on any number I call, even the 606 number, which is the voicemail.  I've called and complained about it before and was promised to have my fees reimbursed for the time that there is no service.  After a month, the bill was still the same, no discount or reimbursement.  Sad thing is.. I now found out that the VOIP is usually out during normal office hours.

I am assuming that they do this because most of their subscriber are residential subscriber.

I signed a 1-year contract with them and having such service it would be cheaper to disconnect but there would be a lot of inconvenience.  I would rather have the service improved.

Any suggestion how I can make a formal complaint with them?  Looking at how Woosh work, they make sure that you do not have any way of submitting a formal complaint.  You either go online or talk to a "less than qualified" call center agent.  Call center agent usually admits they are helpless (or useless) in most occassions, because they are not aware of any ongoing maintenance or any activity that may cause failure of service.

Create new topic
84 posts

Master Geek

  #129995 11-May-2008 10:32
Send private message

Ah yeah, this is a common thing with their account department. Even though the VOIP concept is a good thing, it's totally unreliable and from what I have heard recently it hasn't shown any improvements.

If you have a regional office, I'd go and pay them a visit with the gear packed up. If you live in Auckland, then going straight to Woosh with the gear (11-15 Railway Street, Newmarket), and ask to speak to their head person (Chief Executive or Chief Operations) and let them know you aren't happy with the service.

If they won't listen, you need to contact NZ Consumer Affairs and seek their representation.

Create new topic

News »

HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36

GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45

Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56

New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13

Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37

NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27

Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08

Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00

Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54

Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26

PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39

NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17

Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09

Kiwrious lab-in-the-pocket kit designed for schoolchildren
Posted 28-Aug-2020 09:03

Fitbit introduces Sense, its most advanced health smartwatch
Posted 26-Aug-2020 10:14

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.