Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


6 posts

Wannabe Geek

#21870 9-May-2008 14:28
Send private message

Hi guys. I have been a long time Actrix Cyberjet customer, and I am happy with them. However, in the last 2 months, I  ran into the same problem 3 times.

The problem is as follows. My internet connection dies. When I check the modem setup, it shows that I am connected to the ADSL line (the line is quite stable - the sync speed is 11 Mbps, the SNR is around 15). But when I run the diagnostic tool, it tells me that it has failed to connect to the PPP server of Actrix. Turning the modem off and on or resetting it to factory defaults does not help. Also, I am absolutely sure that I have typed up my user name and password correctly.

I have contacted the Actrix helpedsk many times. They tell me that they don't even see my computer trying to authenticate. The first two times they reset something at their end, and this fixed it temporarily (for a couple of weeks). But then it happens all over again.

Has anyone experienced a similar problem? What could be wrong? I am quite sure that the fault is not at my end. Could it be the ISP? Or is possible that the exchange is screwed up?

I live in Kelburn, Wellington (sorry, don't know what my exchange is). My modem is Dynalink RTA1320 (flashed to the latest firmware).

Any help would be greatly appreciated.

Create new topic
131 posts

Master Geek

  #129679 9-May-2008 14:56
Send private message

Possible modem has gone ?
Try to borrow a modem from a friend to confirm this!


Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
6093 posts

Uber Geek

Lifetime subscriber

  #129718 9-May-2008 17:13
Send private message

There is a known issues with PPP dropping out and this maybe what your are experiencing. Telecom are working on a firmware upgrade to resolve it, but does mean this may re-occur a couple of times yet. Read more on link below (Slingshot forum, but applicable to all ADSL2+ via Telecom's network).

Rural IT and Broadband support.


Broadband troubleshooting and master filter installs.
Starlink installer - one month free: 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally


Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


6 posts

Wannabe Geek

  #129726 9-May-2008 17:35
Send private message

OK, thanks for the info. This PPP droput issue seems to affect only certain modems, right? I will try a different one.



6 posts

Wannabe Geek

  #129752 9-May-2008 19:51
Send private message

Hmmm, that was weird. I installed an old DSE internal modem (ADSL1). With that one I managed to authenticate successfully. Then I plugged the cable back in my RTA1320 and it worked! 

Create new topic

News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14

New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50

Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31

Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54

Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18

GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14

Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51

Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00

D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02

Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50

More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45

Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30

Amazon Echo Pop Review
Posted 8-Jan-2024 14:22

Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.