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Forums › New Zealand Broadband › Telecommunications Resolution Dispute - first report
freitasm

BDFL - Memuneh
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#21999 13-May-2008 10:38
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The first quarterly report from the TDR is out now.

So who's bad? These are the ISPs/providers people complained about:

CallPlus/Slingshot
ihug
Orcon
Telecm
TelstraClear
Vodafone

Who are the good ones? These are the ones no complaints existed during this period:

Airnet
CommuniTel
DigitalIsland
Eziphone
Genesis
Igrin
Kordia
Snap
WorldxChange

There are a few case studies, including our loved "water damaged phone" case...




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rb85
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  #130543 13-May-2008 13:00

Very interesting...

Thanks for the FYI!!




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Fraktul
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  #130595 13-May-2008 15:43
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Thats hardly fair to portray as bad vs good MF, the probability for a complaint being laid ovbiously tends towards 1 as a function of the number of customers you have. That list quite obviously illustrates that fact when you look at the subscriber base of the organizations in each camp.

freitasm

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#130596 13-May-2008 15:48
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Fair comment. And quite good too.




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eXDee
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  #130622 13-May-2008 16:56
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I'd question the accuracy of it also if WXC is on there as no complaints. I guess they got none, yet theres a 30 page thread on it here on GZ and on Gamplanet!

freitasm

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#130634 13-May-2008 17:26
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But if no one actually moved to file a complain with the TRD then there's no reason for them to list anything.

People have to follow up on their complains with the proper resolution authority...




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Fraktul
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  #130645 13-May-2008 17:51
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freitasm: But if no one actually moved to file a complain with the TRD then there's no reason for them to list anything.

People have to follow up on their complains with the proper resolution authority...


Quite true :)

I was just pointing out that there will be a correlation involving subscriber base vs number of complaints, there will of course be other factors involved such as the internal complaint procedures and customer care emphasis withing each organization. Complaints per subscriber may have been a more useful figure but as always stats are what you make of them.

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