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Wannabe Geek


Topic # 222593 19-Aug-2017 23:41
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Hi guys, recently my ont has suddenly stopped booting up. The power light and lan3-4 lights are constantly flashing and so I have zero connection to the internet at home so I am wondering if anyone knows what's wrong with it. Thx

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  Reply # 1849034 20-Aug-2017 00:14
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Mine did that and I could not figure it out until I wiggled the CAT 6 connector out of the ONT and suddenly it all came right. I am guessing there is something not making a proper connection and was going to replace the connector but it seems fine now so I just left it





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  Reply # 1849446 20-Aug-2017 20:51
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https://q.chorus.co.nz/ont on that page it has a fint ont, have you tried using that and see if it tells you anything about your ont? service fail, upgrade fail,

 

 






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  Reply # 1849469 20-Aug-2017 20:58
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per @ronw.. - Great trouble shooting btw!

 

Unplug all cables from GE1~4, turn ONT off for 45 mins and then power it back up. Give it about 5-10 mins to boot up, see if the lights don't go to normal.

 

 

 

Failing this, I'd call your RSP and log a fault.

 

The fact that you are not getting the Failed light obviously will make troubleshooting difficult, likely you will have to agree to a disclosure etc but this does sound software related.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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