So finally Fibre arrived on our street, we signed up for it via our ISP, NOW NZ, and 2 weeks later the Chorus techs came over and shortly after he started the install he says he can't find where our telephone in the ground box is for our property.

They say they have to dig by the roadside to find where our current phone line joins the main line the goes along the road, but then a few days later after hearing nothing we call the tech and he says the job has been pushed back to Downer (the guys who put fibre in our street), but he hasn't got any job number or any kinda reference or Downer contact. 

This all happened about 5-6 weeks ago, we've heard 0 from anyone since. We tried calling our ISP and asking if they can can get some info, but haven't heard back in 2 weeks.

Is there anything I can do apart from waiting an unknown amount of time?

Is there a Downer fibre install number? 

Or should I just try calling their general office number.