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490 posts

Ultimate Geek
+1 received by user: 7

Topic # 222716 25-Aug-2017 10:24
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So finally Fibre arrived on our street, we signed up for it via our ISP, NOW NZ, and 2 weeks later the Chorus techs came over and shortly after he started the install he says he can't find where our telephone in the ground box is for our property.


They say they have to dig by the roadside to find where our current phone line joins the main line the goes along the road, but then a few days later after hearing nothing we call the tech and he says the job has been pushed back to Downer (the guys who put fibre in our street), but he hasn't got any job number or any kinda reference or Downer contact. 


This all happened about 5-6 weeks ago, we've heard 0 from anyone since. We tried calling our ISP and asking if they can can get some info, but haven't heard back in 2 weeks.


Is there anything I can do apart from waiting an unknown amount of time?


Is there a Downer fibre install number? 


Or should I just try calling their general office number.

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1304 posts

Uber Geek
+1 received by user: 461

  Reply # 1852388 25-Aug-2017 10:41
One person supports this post
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Welcome to the wonderful world of fibre.


As you are the not Chorus or Downer's customers, they don't have to answer to you. Your point of call should always be your ISP.


Your ISP should be asking Chorus via the Portal system for updates on your order, and Chorus should be providing your ISP with estimated completion dates. This date should be provided in a couple of days. So if you haven't heard anything in two weeks follow up again with your ISP.


In my experience, these "estimates" are not that accurate and will often get delayed again and again, but at least you will have a date, so you'll know when next to follow up.

490 posts

Ultimate Geek
+1 received by user: 7

  Reply # 1852400 25-Aug-2017 10:58
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Aaaah I see. Thank you, will bug my ISP some more then :)

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