Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

497 posts

Ultimate Geek
+1 received by user: 11

Topic # 222716 25-Aug-2017 10:24
Send private message

So finally Fibre arrived on our street, we signed up for it via our ISP, NOW NZ, and 2 weeks later the Chorus techs came over and shortly after he started the install he says he can't find where our telephone in the ground box is for our property.


They say they have to dig by the roadside to find where our current phone line joins the main line the goes along the road, but then a few days later after hearing nothing we call the tech and he says the job has been pushed back to Downer (the guys who put fibre in our street), but he hasn't got any job number or any kinda reference or Downer contact. 


This all happened about 5-6 weeks ago, we've heard 0 from anyone since. We tried calling our ISP and asking if they can can get some info, but haven't heard back in 2 weeks.


Is there anything I can do apart from waiting an unknown amount of time?


Is there a Downer fibre install number? 


Or should I just try calling their general office number.

Filter this topic showing only the reply marked as answer Create new topic
1367 posts

Uber Geek
+1 received by user: 478

  Reply # 1852388 25-Aug-2017 10:41
One person supports this post
Send private message

Welcome to the wonderful world of fibre.


As you are the not Chorus or Downer's customers, they don't have to answer to you. Your point of call should always be your ISP.


Your ISP should be asking Chorus via the Portal system for updates on your order, and Chorus should be providing your ISP with estimated completion dates. This date should be provided in a couple of days. So if you haven't heard anything in two weeks follow up again with your ISP.


In my experience, these "estimates" are not that accurate and will often get delayed again and again, but at least you will have a date, so you'll know when next to follow up.

497 posts

Ultimate Geek
+1 received by user: 11

  Reply # 1852400 25-Aug-2017 10:58
Send private message

Aaaah I see. Thank you, will bug my ISP some more then :)

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21

Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27

Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15

Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37

Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59

Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42

New Chief Technology Officer role created
Posted 19-Dec-2017 22:18

All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54

How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52

NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47

Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.