Signing up for Fibre when it's already installed

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archerfish

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#223804 18-Oct-2017 10:03

I've just moved back to NZ and into an Apartment in central Wellington which already has UFB fibre installed. I signed up and have everything ready at home (Modem and UFB box on the wall etc). From my previous experiences of having a NBN fibre connection in Australia, it was Sign up and we had a connection the same day, they just flicked an attribute on the line and it was active.. however here it seems to be taking its sweet time... 5 days so far...

Does anyone have any ideas how long it takes for them to activate a connection when the hardware etc is already installed and has been previously used? Is there any magic to get the ISP or Chorus to speed up the process?

Apologies if this has already been asked, I assumed it would have been... but my search foo turned up nothing...

Linux

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#1885522 18-Oct-2017 10:06

It should be with in 24 hours if ONT is already installed and powered up

Linux

archerfish

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#1885525 18-Oct-2017 10:07

ok well I guess its another grumpy call to spark :(

archerfish

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+1 received by user: 3

#1885561 18-Oct-2017 10:44

Finally heard back from spark... apparently it was activated at 5am this morning.. so will have to check when I get home..

Cheers

chevrolux

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#1885617 18-Oct-2017 12:11

Linux:

It should be with in 24 hours if ONT is already installed and powered up

Linux

Certainly not always the case though. There might still be an active service in place, maybe they can't locate the ONT based on address alone, etc.

Wheelbarrow01

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#1885619 18-Oct-2017 12:12

archerfish:

Finally heard back from spark... apparently it was activated at 5am this morning.. so will have to check when I get home..

Cheers

A.

Possibly a hangover from the massive company wide system upgrade we completed over the weekend, during which all provisioning work was halted from Friday night to Monday morning. If there was a delay in submitting your queued order from Spark to Chorus, this may have been held over to Monday instead of being done late last week.

That's just a theory - without looking at the order I cannot be sure.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd