ADSL line continously dropping

Forums › New Zealand Broadband › ADSL line continously dropping

AOE

4 posts

Wannabe Geek

#22739 6-Jun-2008 17:18

Hi, I have a D-Link DSL-302G modem and have been having a problem with it (and 2 other modems) where at random time intervals the ADSL light and status light will drop out at the same time. It will then reconnect itself anywhere from 10-30 seconds later. This is a huge problem for me as I enjoy playing online games but I can't when I'm getting disconnected all of the time. I've tried using different phone jacks, different modems, changing the ADSL filter on the phone and cooling off the modem. But I still get disconnected all the time. I'm not very good with modem/internet related problems so I would appreciate some very simple instructions on how to fix this problem.

Thank you :)

nate

6472 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#136063 6-Jun-2008 20:18

Two things I'd try:

1. Are there any non-filtered phones plugged into any phone sockets in your home? If so, this will cause the drop outs.
2. Try upgrading the firmware on your router, or look at a replacement (try TradeMe).

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

AOE

4 posts

Wannabe Geek

#136074 6-Jun-2008 20:55

1. Nope, no other phones.

2. Have been through 3 routers, 1 of which was brand new and still dropped out.

nate

6472 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#136108 6-Jun-2008 23:15

What ISP are you connecting with? Ask them to get Telecom to do a line test for you.

cyril7

9050 posts

Uber Geek

ID Verified

Trusted

Subscriber

#136151 7-Jun-2008 09:25

Can you post your line stats (ie attenuation, S/N, sync rate) and connection mode, do you know how far roughly you are from your exchange, from that a guess of the line length etc to see if it ties up with the attenuation.

Cyril

AOE

4 posts

Wannabe Geek

#136421 8-Jun-2008 13:12

I'm with Xtra.

Attenuation: Downstream 9.0dB Upstream 24.0dB
Connection Rate: Downstream 7616 Kbps Upstream 160 Kbps
Connection Type: PPPoA VC-Mux

No I don't know how far away I am from my exchange.

cokemaster

Exited
4920 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#136423 8-Jun-2008 13:18

Have you tried contacting the helpdesk?

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

cyril7

9050 posts

Uber Geek

ID Verified

Trusted

Subscriber

#136477 8-Jun-2008 18:02

Based on your attenuation you must be around 0.7km from the DSLAM, what is the signal to noise ratio (or noise ratio). There should be no issues with this connection unless, there is a DSLAM port issue, modem problem (but youve tried others) bad intermittent joint on the line, or there is a phone/fax/skybox or alarm across the line that is not behind a filter that you have not discovered.

If you can be certain there is no issue at your end as far as other POTs devices across the line without filters then I suggest you contact your ISP to kick Chorus to check your line.

Cyril