My exchange doesn't support "caller ID"

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hairyfil

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#227461 8-Jan-2018 10:21

Asked my provider last week to enable Caller ID on my 2 x phone lines to be told that my local exchange doesn't support Caller ID

Really? I was gobsmacked to be told this - are there really exchanges that are that old?

This is a bit of a pain for my home line, but a real pain for my office line.

I've found https://gis.geek.nz/chorus to be great for cabinet locations, but can't find where my local exchange is - anyone help? I'm in Stanmore Bay, Whangaparaoa.

Now seriously looking at setting up Skype or a.n.other solution to give me "advanced" phone capabilities such as caller ID.

cheers
Phil

RunningMan

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#1932038 8-Jan-2018 10:25

Just go with a VoIP provider.

richms

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#1932040 8-Jan-2018 10:29

Its true. Some of the dinosaur gear wont do it, and because of how its set up its prefix specific so some numbers in the area have it, and others will not.

Quite embarrasing that the telco network is so old, but it is a dying service so I can understand why nothing has been invested in it for so long now.

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#1932058 8-Jan-2018 11:12

hairyfil:

Asked my provider last week to enable Caller ID on my 2 x phone lines to be told that my local exchange doesn't support Caller ID

Really? I was gobsmacked to be told this - are there really exchanges that are that old?

This is a bit of a pain for my home line, but a real pain for my office line.

I've found https://gis.geek.nz/chorus to be great for cabinet locations, but can't find where my local exchange is - anyone help? I'm in Stanmore Bay, Whangaparaoa.

Now seriously looking at setting up Skype or a.n.other solution to give me "advanced" phone capabilities such as caller ID.

cheers
Phil

I'm in Stanmore Bay as well, and pretty sure we had CID before we when went VoIP... was quite some time ago though. Some of the infrastructure is a little lacking along the 'pen, I know of people who are still on ADSL because nothing was ever upgraded for them and now have to wait for fiber to be made available before getting better connections.

2Talk are a good 3rd party VoIP provider, or switch to an ISP that provides it (ie: Voyager)

XPD / Gavin

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trig42

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#1932059 8-Jan-2018 11:13

We don't have it (on Waiheke).

Doesn't bother me any more, as I no longer have a landline, or copper for that matter.

raytaylor

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#1937426 11-Jan-2018 22:35

The first NEAX exchanges were the most modern at the time (we were once ranked very highly for our telephone network in the late 80s) but they were getting installed before caller-id.

Some of them however were upgraded after caller-id was a feature on the equipment.

Switch to voip.

Edit: some

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hairyfil

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#1937428 11-Jan-2018 22:38

We'll switch to VOIP when fibre eventually arrives. or we may jump to Skype right now (VDSL)

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#1937430 11-Jan-2018 22:41

Another reason moving to baseband ip is a great thing, unlike what many providers paint as the devil.

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Linux

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#1937437 11-Jan-2018 23:15

hairyfil:
We'll switch to VOIP when fibre eventually arrives. or we may jump to Skype right now (VDSL)

Why wait for fibre?

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cyril7

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#1937462 12-Jan-2018 06:47

No need to wait for fibre, VOIP will work just fine on VDSL. From past experience VOIP can have troubles on ADSL where the limited upload could easily be swamped by other users with in your network and cause issues for VOIP (assuming no COS is in place), but VDSL with a decent uplink speed will be fine. There are plenty of VOIP providers out there, I can recommend 2Talk, deployed hundreds of lines with them, easy to do and just seems to work, support is a bit lacking, but for most technical stuff, just ask here :)

Oh and for some NEAX's not supporting Caller-ID, this is not as uncommon as some would think, infact most small exchanges dont support it.

Cyril

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#1937479 12-Jan-2018 07:54

Yup, I'm on VoIP via Voyager VDSL, long as you have some QOS, its fine. (truth be told, QOS probably is'nt needed either unless youre a heavy downloader etc)

VoIP reqs very little bandwidth, so even a 128k connection will happily handle it ;)

XPD / Gavin

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johny99

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#1937484 12-Jan-2018 08:03

xpd:
Yup, I'm on VoIP via Voyager VDSL, long as you have some QOS, its fine. (truth be told, QOS probably is'nt needed either unless youre a heavy downloader etc)

VoIP reqs very little bandwidth, so even a 128k connection will happily handle it ;)

As long as it’s a 128k symmetrical connection, and that’s all your using it for.

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hairyfil

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#1937543 12-Jan-2018 09:28

Thanks for the suggestions
My isp only offers VOIP over fibre and I had thought that my options were limited
I didn't know about providers like 2talk so will check them out

Cheers
Phil

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#1937601 12-Jan-2018 11:28

If your provider is offering a "true" VoIP solution, then you should just be able to ask them for the account details and set it up yourself. They probably only offer it to Fibre users to avoid dealing with slow connection issues causing poor voice etc. But if say youre happy to t/shoot it yourself I dont see why they cant give you it.

2Talk is good, have used them on and off without any problem.

XPD / Gavin

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stinger

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#1937664 12-Jan-2018 13:08

My isp only offers VOIP over fibre and I had thought that my options were limited
I didn't know about providers like 2talk so will check them out

You don't need to use your ISP as your VoIP provider. There are companies like 2talk which will provide VoIP services regardless of who your ISP is with. Only gotcha is if you xDSL is connected to your landline, they both get disconnected when you port your number away.

hsvhel

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#1937692 12-Jan-2018 13:53

I use 2talk for work and would recommend them

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