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Topic # 231990 24-Mar-2018 12:12
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Hi there. Recently moved from Vodafone fibre to Spark fibre but have been told our landline must now connect to the fibre connection directly. Issue for us is that this is out in the garage. For the last 13 months with Vodafone, the landline was been plugged directly into the modem which sits in the kitchen. The new spark modem is identical but when unplug the landline in nothing works.

Is this right that landlines connected with Spark fibre have been to connected the fibre router directly, while landlines with Vodafone work from the modem (physically plugged in , not wireless).

Cheers

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  Reply # 1982516 24-Mar-2018 12:15
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Yep. I believe VF landlines come from your wifi router, whereas Spark landlines come from your fibre (ONT) box.

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  Reply # 1982520 24-Mar-2018 12:17
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Correct Spark uses the ONT and Vodafone the modem / AP for phone line over Fibre

 

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  Reply # 1982522 24-Mar-2018 12:20
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Often chorus still install a ITP at the ONT, in which case you would be able to connect this into the ONT and use the normal jackpoints.

 

 

 

If you require this to be sorted out, i'd get back in touch with the team. 

 

Explain to them you moved from Vodafone to spark and require a Internal wiring installation.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1982527 24-Mar-2018 12:33
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As hio says, you will need a bit of wiring done, not much, if we assume your ONT has been installed near where the ETP is on the side of the garage, then the original phone cables going to the street (before fibre) will be right there, so you jut need to have them connected to one of the POTS ports on the ONT, this also assumes that the old wiring at this location is still connected to the rest of the internal phone system.

 

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  Reply # 1982532 24-Mar-2018 12:37
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hio77:

Often chorus still install a ITP at the ONT, in which case you would be able to connect this into the ONT and use the normal jackpoints.



Forgot to mention. This is also typical for vodafone installs. As for chorus it just makes sense to do the 5 min of extra work then and there.

Genrrally they use hybrid fibre from the etp to the ont which carries the existing copper loop.




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  Reply # 1982533 24-Mar-2018 12:54
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Is there a telephone or RJ45 socket next to the ONT? If so, then possibly all you need to do is plug a cable between that socket and the Phone 1 socket on the ONT.

When they installed fibre in my house, they installed one for me. Even though I told them to not bother as I would never use it.







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  Reply # 1982550 24-Mar-2018 14:36
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Thanks everyone for your replies. Certainly makes sense and I'll manage it with using multiple handsets in the house, just didn't really need a phone in the garage!

Also would have been info for Spark to share with Vodafone customers, or the Spark helpdesk to tell me when I rung complaining of a line fault.

Anyway, not a major, thanks again.

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