Slow Internet, please have a look at my stats

Forums › New Zealand Broadband › Slow Internet, please have a look at my stats

gcorgnet

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#236318 28-May-2018 18:17

Hey guys,

I have developed a sever case of slow internet (down to about 0.5-1Mbps instead of my usual 10-12Mbps)

Could someone have a look at these stats from my Draytek Vigor 120 to see if they stack up?

Online Status

System Status System Uptime: 0:16:12
Primary Secondary
LAN Status Primary DNS: 194.109.6.66 Secondary DNS: 168.95.1.1
IP Address TX Packets RX Packets
192.168.1.1 59347 73992
WAN 1 Status >> Dial PPPoA
Enable Line Name Mode Up Time
Yes ADSL PPPoA 00:00:00
IP GW IP TX Packets TX Rate(Bps) RX Packets RX Rate(Bps)
--- --- 0 0 0 0
Message [ PPP Shutdown ]
ADSL Information ( ADSL Firmware Version: 321311_A)
ATM Statistics TX Cells RX Cells TX CRC errs RX CRC errs
1452597 353386 0 7
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.992.5 annex M SHOWTIME 915092 1771578 6 43

Thanks

freitasm

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#2024098 28-May-2018 18:28

Any reason why you are using these DNS servers?

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gcorgnet

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#2024101 28-May-2018 18:33

freitasm:

Any reason why you are using these DNS servers?

No reason, can;t remember setting something in particular. What are they? And what should I use? (I am with slingshot)

freitasm

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#2024103 28-May-2018 18:34

Those DNS are outside NZ and will impact performance. Use the Slingshot defaults or 1.1.1.1 / 1.0.0.1 or 8.8.8.8

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gcorgnet

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#2024105 28-May-2018 18:37

freitasm: Those DNS are outside NZ and will impact performance. Use the Slingshot defaults or 1.1.1.1 / 1.0.0.1 or 8.8.8.8

OK, changed the DNS, thanks. Hasn't helped much with the speed, though :-(

hio77

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#2024108 28-May-2018 18:46

Have you tried an alternative modem?

How is the phoneline sounding? tried contacting your service provider?

looks like a pretty classical wet/corroded joint causing slow sync rates (and looks possibly like Frequent disconnections too?)

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DarkShadow

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#2024113 28-May-2018 18:48

gcorgnet:

I have developed a sever case of slow internet (down to about 0.5-1Mbps instead of my usual 10-12Mbps)

...

ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.992.5 annex M SHOWTIME 915092 1771578 6 43

Here's your slow sync speeds here: 1.7Mbps down, .9 up. Do you have a master filter installed?

Can you/when are you getting fibre?

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freakngeek

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#2024114 28-May-2018 18:48

I take it the DV120 is in Bridge mode and the DNS addresses won't mean anything, as the DD-WRT router should be doing DNS

If not in bridge mode what is the DD-WRT doing ?

You look like you have a really high Attenuation 43db, here is your issue with connection sync me thinks
If you had higher sync speeds, look into the wiring coming into the modem, even outside where it comes into house.
VDSL master filter may help also (even on ADSL)

gcorgnet

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#2024129 28-May-2018 19:00

Thanks everyone.

Yeah so you guys agree that the Down Speed figure I get from the Vigor is consistent with the speed I am getting on SpeedTest.

Yes, the Draytek is in bridge mode, as far as I know. (best way to check?)

Bloody Slinghsot representative just told me their system tells then I am getting full 12Mbps to the model. I call BS.

Regarding the state of the Phone Line, funny story... Unsure if this is related but I currently have no phone line, no tone. I hear that's because 2degrees (new provider for fibre) asked Slingshot (current ADSL provider) to take over my number too early and they gave it up to quickly. I am now being told that 2degrees have my number and they don't seem keen to give it back to Slignshot considering I am getting Fibre soon...I mean we are still at the early stages of stupid shared driveway consent. Haven't had a scoping visit yet.

Regarding Master Filter, I have one installed for years at it has been very solid.

I have tried 2x different Draytek Vigor and same results.

I will go have a look at the cabling outside.

Currently dealing with a wife having Netflix withdrawals and that's no fun :-(

Thanks guys