Fiber cable has been severed from the ONT fiber box what to do?

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lancedefrance

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#238287 10-Jul-2018 14:03

Just moved to a new property, tried to install fiber but found out that the fiber cable has been cut and is sitting next to ONT box on the ground. What do I need to do? do I just ring the ISP and they would repair it as part of the connection process? Are there extra fees to pay? This is a rental property and the landlord is not interested in this issue. I am not sure if it was done by accident when the previous tenants when they moved out or what.

Any advice would be appreciated. Thanks

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'That VDSL Cat'
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#2052715 10-Jul-2018 14:05

Log a fault with your RSP.

in terms of who pays for damages though, that may be a discussion to have with your landlord if any are passed on.

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antoniosk

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#2052716 10-Jul-2018 14:05

call your ISP, but the landlord is required to provide you a usable flat with working services. It is not reasonable to refuse to repair fibre or copper, and the tenancy tribunal will agree, esp as the damage was not caused by you.

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scuwp

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#2052795 10-Jul-2018 16:09

antoniosk:
call your ISP, but the landlord is required to provide you a usable flat with working services. It is not reasonable to refuse to repair fibre or copper, and the tenancy tribunal will agree, esp as the damage was not caused by you.

Is the internet a necessary service a landlord is obligated to provide now?

Lazy is such an ugly word, I prefer to call it selective participation

hio77

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#2052797 10-Jul-2018 16:10

scuwp:
antoniosk:

call your ISP, but the landlord is required to provide you a usable flat with working services. It is not reasonable to refuse to repair fibre or copper, and the tenancy tribunal will agree, esp as the damage was not caused by you.

Is the internet a necessary service a landlord is obligated to provide now?

IANAL but... copper is? what if as part of the fibre install the copper was removed? then it becomes a necessary no?

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wellygary

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#2052804 10-Jul-2018 16:20

hio77:

IANAL but... copper is?

Pretty sure its not a legal requirement that a rental property has a phone line, Copper or fibre.

hio77

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#2052809 10-Jul-2018 16:29

wellygary:

hio77:

IANAL but... copper is?

Pretty sure its not a legal requirement that a rental property has a phone line, Copper or fibre.

hm, thought i recalled it being somewhere in there.

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richms

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#2052835 10-Jul-2018 17:37

No communications service is. Neither is a TV antenna or sky dish despite what some people would have you believe.

Sewer, water, sanitation, means of heating are ones that are on the list. Should have added communications when they were at it and sorted out the fact that they can call a power socket a means of heating without acknowledging the fact that in most crappy flats if you try to run 2 heaters fuses will blow.

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antoniosk

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#2052891 10-Jul-2018 19:36

scuwp:
antoniosk:

call your ISP, but the landlord is required to provide you a usable flat with working services. It is not reasonable to refuse to repair fibre or copper, and the tenancy tribunal will agree, esp as the damage was not caused by you.

Is the internet a necessary service a landlord is obligated to provide now?

Its in the flat now and has been cut. Ergo it was provided in the past, and one presumes the landlord was part of that process. The landlord doesnt need to supply the internet but they have allowed the line and equipment in.

It's broken now and needs to be fixed. It's cut and dried, what we're really discussing is who pays for repair (if chorus chooses to charge of course)

You wouldn't accept a flat with a faulty fawcet - water might be coming out but it's not really usable.

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Taubin

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#2053072 11-Jul-2018 08:13

Wouldn't this be covered under the previous tenants bond? It would have been cut while they were in the property, and they would be the ones responsible for it being cut. So the owner should be going after them for the cost of repair I would think.

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wellygary

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#2054131 11-Jul-2018 09:58

Taubin:

Wouldn't this be covered under the previous tenants bond?

Unlikely,

The Bond is to cover damage to the property owned by the landlord ,

The Fibre is owned by Chorus, and there is no contractual relationship between the landlord and any RSP or Chorus, it will be an issue between the previously tenant and the network company.

Did the previous tenancy end acrimoniously?,

Wheelbarrow01

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#2054133 11-Jul-2018 10:00

Taubin:

Wouldn't this be covered under the previous tenants bond? It would have been cut while they were in the property, and they would be the ones responsible for it being cut. So the owner should be going after them for the cost of repair I would think.

LOL Surely you jest good sir! We live in the days of the "no fault tenant" - where they are no longer responsible for their actions. The tenant merely has to say it was 'accidental', and the landlord is then obliged to take the loss on the chin (or claim against their insurance - and the tenant is not obliged to pay the claim excess).

But I digress, If the OP has already been connected by an RSP, they need to call that RSP and request a job lodgement to get a Chorus (or insert other LFC here) technician to site to fix the issue. If the OP's connection has not yet been requested, they just need to order fibre with a 'truck roll' so that a technician will come to the property at the time of connection to complete the necessary fix.

There may be a charge depending on the scenario, so it is definitely worth letting the landlord know this. I'd expect the landlord to show some goodwill and cover any cost, which they can then try to recover from the previous tenant via the tenancy tribunal, as I expect the bond release is probably already being processed.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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#2054211 11-Jul-2018 12:00

richms:

No communications service is. Neither is a TV antenna or sky dish despite what some people would have you believe.

Sewer, water, sanitation, means of heating are ones that are on the list. Should have added communications when they were at it and sorted out the fact that they can call a power socket a means of heating without acknowledging the fact that in most crappy flats if you try to run 2 heaters fuses will blow.

What? Really??? :-)

JeremyNzl

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#2054219 11-Jul-2018 12:17

Are there any rules around the serviceability of chattels (if that's the right word).

I.e Tennant saw ont expected fibre to be available,

Through no fault its not

tdgeek

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#2054257 11-Jul-2018 12:26

JeremyNzl:

Are there any rules around the serviceability of chattels (if that's the right word).

I.e Tennant saw ont expected fibre to be available,

Through no fault its not

I assume its a fitting, not a chattel. The Tenancy Agreement should show all the fittings and chattels, and marks and damage I assume, as thats the line in the sand for future inspections and bond recovery. IIRC

Taubin

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#2054304 11-Jul-2018 13:04

Wheelbarrow01:

LOL Surely you jest good sir! We live in the days of the "no fault tenant" - where they are no longer responsible for their actions. The tenant merely has to say it was 'accidental', and the landlord is then obliged to take the loss on the chin (or claim against their insurance - and the tenant is not obliged to pay the claim excess).

Good point, I hadn't thought of that. My wife and I have been in the same apartment for 6 1/2 years now and make sure we do our best to keep it up even though we only rent. I forget there are others that would be a bit more reckless when it comes to things like this.

ZL2TOY/ZL1DMP

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