Move trustpower ADSL to trustpower UFB

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Grundignz

38 posts

Geek

#239998 14-Aug-2018 18:44

We moved from trustpower ADSL(13mbps) to UFB(100/20) but since the move the speed is terible we have a couple of tv's on netflix a tablet, laptop and few phones.

Have doubled checked all settings router is netcomm wireless NF15ACV speedtest gives expected results (98/20)but page load times is really terrible quite often timing out just on local stuff/trademe. Even cable connected TV sits there spooling regularly on netflix!!

Any suggestions appreciated was thinking of acquiring a different router to try!!

hio77

12999 posts

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Lizard Networks

#2073473 14-Aug-2018 18:51

Having experienced that router with their firmwar myself, i'd look at trying another...

it's wireless performance is ok, can test well but does exactly as you describe... randomly times out.

I've yet to put my finger on why exactly it is so bad, at first i thought it to be environmental eg. channels, but playing with channels, bandwidth and power made no real difference to the periods of "pausing"

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mikesmac

17 posts

Geek

#2073691 15-Aug-2018 09:05

Did you change your router configuration so that it makes use of DHCP instead of PPPoE? Trustpower uses DHCP for UFB services.

cheers

DarkShadow

1647 posts

Uber Geek

#2073800 15-Aug-2018 10:50

mikesmac:

Did you change your router configuration so that it makes use of DHCP instead of PPPoE? Trustpower uses DHCP for UFB services.

That's not the problem OP's having. If that setting is wrong OP won't be getting any internet at all.

mikesmac

17 posts

Geek

#2073803 15-Aug-2018 10:55

On Trustpower, PPPoE sessions will come up on UFB, however they will have their speed limited, and will be assigned a CGN IP address.

Grundignz

38 posts

Geek

#2073838 15-Aug-2018 11:54

DarkShadow:
mikesmac:

Did you change your router configuration so that it makes use of DHCP instead of PPPoE? Trustpower uses DHCP for UFB services.

That's not the problem OP's having. If that setting is wrong OP won't be getting any internet at all.

Yes it is setup using IPoE with DHCP.
Made sure wireless is on different channels to the neighbors. The lounge TV is connect via cable straight to router and also gets spooling issues.

I have ordered a used Fritzbox 7490 to try see if i get different results.

The real strange thing, this is the same router than has been used for last year on ADSL with slowdowns but i thought that was from multiple users overloading the ADSL(13mbps) circuit but now even the trademe app on my phone keeps having timeouts

Grundignz

38 posts

Geek

#2073840 15-Aug-2018 11:56

hio77:
Having experienced that router with their firmwar myself, i'd look at trying another...

it's wireless performance is ok, can test well but does exactly as you describe... randomly times out.

I've yet to put my finger on why exactly it is so bad, at first i thought it to be environmental eg. channels, but playing with channels, bandwidth and power made no real difference to the periods of "pausing"

Yip exactly what you are saying speedtest looks perfect but browsing/netflix/youtube is worse than when was on copper!!

I have ordered a used Fritzbox 7490 to try see if get better results

taneb1

520 posts

Ultimate Geek

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Mercury

#2073860 15-Aug-2018 12:53

Hey David,

Sorry to hear you are having troubles, it is possible that your NF15ACV is running an older firmware so would be worth getting in touch with our Tech Support Team and asking for them to check this.

Some of the older firmwares experienced issues specifically on UFB where it worked fine on ADSL/VDSL.
Failing this, we also possibly could look replacing this with an NF18ACV to test as well.

Alternatively, feel free to PM me your details and I can organise someone to give you a call at a time that suits you best, or if you have any further issues feel free to reach out to me via PM directly

Thanks, Tane

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Grundignz

38 posts

Geek

#2074223 15-Aug-2018 21:41

taneb1:
Hey David,

Sorry to hear you are having troubles, it is possible that your NF15ACV is running an older firmware so would be worth getting in touch with our Tech Support Team and asking for them to check this.

Some of the older firmwares experienced issues specifically on UFB where it worked fine on ADSL/VDSL.
Failing this, we also possibly could look replacing this with an NF18ACV to test as well.

Alternatively, feel free to PM me your details and I can organise someone to give you a call at a time that suits you best, or if you have any further issues feel free to reach out to me via PM directly

Thanks, Tane

Thanks for reply
I have checked and NF15ACV is running the latest trustpower firmware available. The Fritzbox should be here in the next couple of days so will see what difference that makes

Grundignz

38 posts

Geek

#2077184 22-Aug-2018 01:55

Fritzbox arrived installed and works really quick now so must be Modem issue

Thanks for all advice