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Wannabe Geek


Topic # 240097 20-Aug-2018 15:45
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Hi all,

We run a small store in Ellerslie, just two staff with a flat above that we live in. Currently with Vodafone for business with broadband and phone. We only have ADSL which is just not doing the job, we're experiencing slow down, regular disconnects etc. Vodafone have said we can move to VDSL as it is available in the area, however, this requires us to start a new contract. With where the business is at currently we do not want to lock in a new contract at this time, especially not 24 months.

But the desire for Internet that isn't horrible remains. I've approached a couple of no contract providers but find they only do this for regular customers. Does anyone have recommendations for companies that offer no contract VDSL and phone line to business customers?

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  Reply # 2076340 20-Aug-2018 15:51
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If your ADSL2+ is currently performing poorly then VDSL2 will most likely also perform poorly, could even be worse.


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  Reply # 2076344 20-Aug-2018 15:54
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If you are getting disconnects on ADSL then sounds like you need to sort out the wiring and fix a fault and no way you should change to VDSL with poor house wiring

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2076347 20-Aug-2018 15:55
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Vodafone's suggestion when I raised the issues with them was to upgrade and blamed the old technology and their old modem haha.

Chorus shows we should get up to 25mbps on VDSL which should mean we are in an OK area at least? It's all beyond me.

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  Reply # 2076350 20-Aug-2018 16:10
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Morozov: Vodafone's suggestion when I raised the issues with them was to upgrade and blamed the old technology and their old modem haha.

Chorus shows we should get up to 25mbps on VDSL which should mean we are in an OK area at least? It's all beyond me.

 

First off get the wiring sorted and fix the disconnects see about getting a master filter installed and remove any line filters

 

John





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  Reply # 2076351 20-Aug-2018 16:15
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Looks like the bulk of Ellerslie can get fibre, which is probably a better option than xDSL in terms of reliability.

 

It's refreshing to see a business getting a business product, presumably with SLA, however depending on your needs and usage a cheaper residential product may be fine. Just something to consider.

 

EDIT: spelling


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  Reply # 2076352 20-Aug-2018 16:15
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Morozov: Vodafone's suggestion when I raised the issues with them was to upgrade and blamed the old technology and their old modem haha.

Chorus shows we should get up to 25mbps on VDSL which should mean we are in an OK area at least? It's all beyond me.

 

 

 

25Mbps estimate for VDSL is not good.

 

Agree with others - find out what the issue actually is rather than hoping changing to another technology using the same line will fix it.

 

Cheers - N

 

 




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  Reply # 2076353 20-Aug-2018 16:19
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Thanks for the responses team, back to VF I go.

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  Reply # 2076354 20-Aug-2018 16:24
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Morozov: Thanks for the responses team, back to VF I go.

 

I would say this is not a Vodafone issue, DM @coffeebaron and get him to come take a look and fix the issue

 

John





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  Reply # 2076364 20-Aug-2018 16:29
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Spyware:

 

If your ADSL2+ is currently performing poorly then VDSL2 will most likely also perform poorly, could even be worse.

 

 

If they are saturating their upload bandwidth, which it's exceptionally easy to do with ADSL then the issues that they mention could just be fixed with more bandwidth.

 


Stats from Router would be useful.

 

 


'That VDSL Cat'
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  Reply # 2076365 20-Aug-2018 16:33
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networkn:

 

Spyware:

 

If your ADSL2+ is currently performing poorly then VDSL2 will most likely also perform poorly, could even be worse.

 

 

If they are saturating their upload bandwidth, which it's exceptionally easy to do with ADSL then the issues that they mention could just be fixed with more bandwidth.

 


Stats from Router would be useful.

 

 

 

 

This.

 

 

 

Could really fall into two categories.

 

1. VF Rep is just upselling for point of upselling, hoping it gets better

 

2. VF Rep has correctly profiled and validated that it's upstream congestion.

 

 

 

At 25mbit prequals, your likely to be in the 1-4mbit upload area, Being it's a shop that sounds to be in a dense area likely on the lower side :/

 

 

 

 

 

in terms of physical DSL disconnections, there is no magical fix, change of plans doesn't resolve the issue.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2076372 20-Aug-2018 16:51
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I would suggest you order vdsl with a no term supplier (bigpipe, Flip etc) with the full install ($150) option so that they send a tech to install a master splitter.


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  Reply # 2076383 20-Aug-2018 17:27
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Or just go VoIP and remove the need for a splitter altogether.





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  Reply # 2076388 20-Aug-2018 17:47
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MichaelNZ:

 

Or just go VoIP and remove the need for a splitter altogether.

 

 

good idea but they will still need the house telephone wiring sorted to fix the disconnects

 

John





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  Reply # 2076406 20-Aug-2018 18:33
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MichaelNZ:

 

Or just go VoIP and remove the need for a splitter altogether.

 

 

I wouldnt go voip if the copper broadband is terrible.

 

That whole area should be able to get fiber. Get fiber. Forget copper.

 

 





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  Reply # 2076500 20-Aug-2018 20:21
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I'd contact Voyager (https://voyager.nz) to see what they can offer you. As far as business ISP's go they're very good and can cater to most businesses.

 

If you can get UFB then best get this installed too.





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