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Topic # 240342 3-Sep-2018 12:23
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I have noticed that when it rains heavily, our broadband (VDSL) speed plummets 9 times out of 10.

 

For example, it has been raining hard all night and our download speed is presently 0.78Mbps.

 

 

 

The rain may not be a causational factor - but could it be, and if so, why/how?






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  Reply # 2083155 3-Sep-2018 12:28
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Possibly moisture getting into a bad cable join somewhere?

Do you have line stats from the modem before/after you can post?

 

 

 

How are you measuring that speed?


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  Reply # 2083156 3-Sep-2018 12:29
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Water in the joints/wiring is the most likely cause.....


 
 
 
 


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  Reply # 2083158 3-Sep-2018 12:30
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Do you have voice over copper as well?

 

If so, when it is raining, is your phone noisier? I used to find it best to call my ISP when this was happening, on the noisy phone, and they were much quicker (and wanted you to do far less 'testing') at sending a tech to investigate.


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  Reply # 2083160 3-Sep-2018 12:31
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Water in the copper joints. One of the main reasons ISP faults jump up in the rainy season.

 

I would log a fault with your ISP.

 

 

 

Doesn't happen with fibre :-)




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  Reply # 2083161 3-Sep-2018 12:34
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Sounddude:

 

Water in the copper joints. One of the main reasons ISP faults jump up in the rainy season.

 

I would log a fault with your ISP.

 

 

 

Doesn't happen with fibre :-)

 

 

 

 

Sadly, we are not due to get fibre here for another 8 years....!








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  Reply # 2083162 3-Sep-2018 12:35
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trig42:

 

Do you have voice over copper as well?

 

If so, when it is raining, is your phone noisier? I used to find it best to call my ISP when this was happening, on the noisy phone, and they were much quicker (and wanted you to do far less 'testing') at sending a tech to investigate.

 

 

 

 

No, we do not have a landline. Just naked BB.








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  Reply # 2083163 3-Sep-2018 12:35
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OK, I will ring VF. 








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  Reply # 2083167 3-Sep-2018 12:40
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wratterus:

 

Possibly moisture getting into a bad cable join somewhere?

Do you have line stats from the modem before/after you can post?

 

 

 

How are you measuring that speed?

 

 

 

 

Speedtest to the VF server in Wellington.

 

 

 

Here's the results table

 

Click to see full size

 

 

 

 






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  Reply # 2083180 3-Sep-2018 12:45
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Geektastic:

 

Speedtest to the VF server in Wellington.

 

 

 

Here's the results table

 

Click to see full size

 

 

 

 

I would leave speedtest out of it when calling VF. Just talk about your Sync rate when its dry vs wet.

 

Otherwise they might treat it as a different fault.


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  Reply # 2083181 3-Sep-2018 12:46
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Geektastic:

 

Sadly, we are not due to get fibre here for another 8 years....!

 

 

where are you getting this 8 years from? its all suppose to be done and dusted for UFB2+ (latest rollout) buy the end of 2022. which by my calculations is only 4 years away.

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  Reply # 2083278 3-Sep-2018 15:02
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Jase2985:
Geektastic: Sadly, we are not due to get fibre here for another 8 years....!
where are you getting this 8 years from? its all suppose to be done and dusted for UFB2+ (latest rollout) buy the end of 2022. which by my calculations is only 4 years away.

 

I was wondering the same thing


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  Reply # 2083290 3-Sep-2018 15:22
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It is incredibly frustrating I know. I have a VDSL connection which normally syncs at 70/30Mbps and when it rains heavily I end up with connection issues. I have reported it about 10 times, more probably, by the time they get out there, it's dried up and they do something with the port. It never gets fixed properly. 

 

Only another year to wait for Fibre. 

 

 


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  Reply # 2083319 3-Sep-2018 15:42
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These faults can be insanely hard to actually get fixed..

 

purely down to the nature of the fault, you need to get onto it asap and hope fault volumes are low so that when field techs are out there they can actually find the issue..

 

 

 

These are typically the faults that have the higher NFF rates unfortunately.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2083320 3-Sep-2018 15:45
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The issue is that not every rain will have an incident attached to it, and getting Chorus onsite fast enough with the current RSP Logging system is a nightmare.

 

 


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  Reply # 2083321 3-Sep-2018 15:47
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Geektastic:

 

I have noticed that when it rains heavily, our broadband (VDSL) speed plummets 9 times out of 10.

 

For example, it has been raining hard all night and our download speed is presently 0.78Mbps.

 

The rain may not be a causational factor - but could it be, and if so, why/how?

 

 

What part of NZ are you in?





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Antonios K

 

 

 

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