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130 posts

Master Geek
+1 received by user: 11

Topic # 241073 9-Oct-2018 20:53
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Chorus subbie tells of tough life on the front line


I thought this was interesting, because it's the first time I've seen it in the news... but over the last decade every Chorus subcontractor who has turned up to install or fix fault with my line has said the same.


Namely they said they were being underpaid and exploited, in a race to the bottom with migrant workers who would work for less (and some of these subbies were migrants themselves just less recent arrivals!).


Typically this would result in a request to log the fault in its multiple components so they could get multiple jobs paid on it, which when they explained how they were paid per type of fault made sense. But was crazy as most customers just know there's "a fault" and the subbies weren't paid for the time a complex job would take, just how the fault was logged. Super inefficient as well as it made sense for the subcontractor to do the one fix, bugger off, wait for the customer to call in the next fault, come again another day, try the next step in the repair process, etc. Rather than just working to actually fix the fault in a one-er, doing all the troubleshooting steps and fixes until it's repaired, and getting properly compensated for the time spent.


Anyway that's probably a sample of 7-8 subcontractors so anecdotal but this news report seems to confirm what they were saying.


Not that this type of behaviour would be unexpected from a listed private company that was gifted a monopolistic position in an incompetitive market (read infrastructure/distribution network = tending towards natural monopoly).




Any improvement to this toilet bowl crapshoot would be good all round (particularly for our streets full of visibly shoddy workmanship!)

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Uber Geek
+1 received by user: 1739

  Reply # 2104139 9-Oct-2018 21:13
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