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Topic # 242190 15-Oct-2018 16:02
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So, I upgraded to fibre in August with Stuff, decided I was happy with their speeds, based on a few speedtests and looking at my ingame ping with League of Legends. In particular I liked my 150 ping to Tokyo as I sometimes have need for Japanese internet and that's always been pretty high with my DSL providers. I admit, I didn't document things properly as I figured what I was getting was pretty standard for fibre, and I thought if I have a good Tokyo ping and speed as well as League of Legends ping (server is in Chicago) then it should be completely fine for all my other needs.

 

I didn't like Stuff's billing system (infact, it looks like there's a law I can challenge them on over it, but I digress), so I switched to 2Degrees based on advice.

 

On 2Degrees I quickly noticed my speedtest ping to Tokyo and League of Legends had skyrocketed, while speeds were more rocky and unstable, so I was emailing support back and forth and while that went on, I noticed my speeds dropped from a shaky 10mbps average to a consistent 5mbps.

 

Fed up with 2Degrees support taking me for a ride, I did some speedtests and pingtests on my Orcon VDSL connection, as that contract hadn't expired yet, and found I was getting better ping in all the pingtests and traceroutes and my League of Legends Ping was down from 220 on 2Degrees to 190 on Orcon, while speedtests had around the same ping as 2degrees for allservers I tried.

 

I switched back to Stuff today and I noticed my Tokyo speedtest ping was back to how it was previously at 150ms, Californian ping on speedtest is about the same as orcon and 2degrees (my memory is fuzzy on what it was in August), League of Legends ping went up to 199 (my memory is a bit fuzzy on what I had in August, but I think it was in the high 100s so this sounds right). I also ping tested the specific servers I hope to use, which I didn't know how to do prior to switching to 2degrees and was surprised to find that it had a pretty high and unstable ping to the streaming server I want to use, while Orcon was significantly better.

 

I'm also experiencing the same 5mbps upload speed on speedtest, despite stuff telling me when I called before rejoining, I'd get the same service as before, and I definitely remember it being over 11mbps and much more stable than 2Degrees.

 

So I'm in a bit of a bind.

 

Pingwise, I benefit from the low Japan ping for Nintendo games which tend to yield more Japanese players in matchmaking. But I also want a better ping for the Californian Mixer server like Orcon VDSL has. The whole reason I upgraded to fibre was to get enough upload speed to stream, and my target viewerbase is in the US so using the Tokyo or AU servers (both of which I have reliable pings to) isn't very optimal for viewers who might not get a good connection to those servers.

 

So it seems I need to either stick with Stuff (and get them to look into whatever's nuked my upload speed) to have better ping for Japanese online games and ask viewers to put up with my streaming server being offshore, or get Orcon fibre for the Californian streaming server, and better US gaming ping.

 

I was pretty fine with 199ms in League of Legends. It's a game I hardly play except when invited by friends. But I did notice lots of lagspikes and I worry if that will also affect other games I might play with my US based friends, especially since my pingtest to the Californian mixer server was pretty volatile.

 

The speed going down issue sounds like it might be an issue on Chorus's end as it affected both 2Degrees and Stuff.

 

Could anyone give me a recommendation on what I should do? Is there a third isp that might give me a more satisfactory middle ground? Is there some technical mumbo jumbo I need to ask Stuff's technicians to fix?

 

Mixer pingtests with Stuff Fibre

 

Click to see full size

 

Click to see full size

 

 

 

Mixer pingtests with Orcon VDSL

 

Click to see full size

 

Click to see full size

 

 

 

 


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BDFL - Memuneh
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  Reply # 2108297 15-Oct-2018 16:21
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I'm surprised you're fed up with 2degrees support taking you for a ride, considering the lengths @NickMack went to to try and help in your other thread. It seems they were going above and beyond to help with something that wouldn't normally even be considered a problem.

 

If you're only getting 5Mb/s upload on both ISPs on fibre, then there's an issue with your equipment or testing methodology.




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  Reply # 2108299 15-Oct-2018 16:24
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RunningMan:

 

I'm surprised you're fed up with 2degrees support taking you for a ride, considering the lengths @NickMack went to to try and help in your other thread. It seems they were going above and beyond to help with something that wouldn't normally even be considered a problem.

 

If you're only getting 5Mb/s upload on both ISPs on fibre, then there's an issue with your equipment or testing methodology.

 

 

Not wanting to call people out, but in response to the above: Nick stopped replying when I asked for an estimate on the solution he mentioned, and don't get me started on the circus that was email support

 

My equipment hasn't changed since I had 11+mbps




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  Reply # 2108305 15-Oct-2018 16:39
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I just tried a Sydney speedtest and got 18mbps upload, so maybe somethings going screwy on megaport or softlayer or something's end.

 

 

 

Orcon uses equinix and I wasn't noticing a large drop in VDSL speeds between NZ and overseas when I tested them last night (it also reported the shortest server distances, whereas Stuff had the longest)

 


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  Reply # 2108307 15-Oct-2018 16:42
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KitChan:

 

RunningMan:

 

I'm surprised you're fed up with 2degrees support taking you for a ride, considering the lengths @NickMack went to to try and help in your other thread. It seems they were going above and beyond to help with something that wouldn't normally even be considered a problem.

 

If you're only getting 5Mb/s upload on both ISPs on fibre, then there's an issue with your equipment or testing methodology.

 

 

Not wanting to call people out, but in response to the above: Nick stopped replying when I asked for an estimate on the solution he mentioned, and don't get me started on the circus that was email support

 

My equipment hasn't changed since I had 11+mbps

 

 

He will reply when he has time or has an update! You are coming across like the world evolves around you

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2108309 15-Oct-2018 16:44
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Linux:

 

KitChan:

 

RunningMan:

 

I'm surprised you're fed up with 2degrees support taking you for a ride, considering the lengths @NickMack went to to try and help in your other thread. It seems they were going above and beyond to help with something that wouldn't normally even be considered a problem.

 

If you're only getting 5Mb/s upload on both ISPs on fibre, then there's an issue with your equipment or testing methodology.

 

 

Not wanting to call people out, but in response to the above: Nick stopped replying when I asked for an estimate on the solution he mentioned, and don't get me started on the circus that was email support

 

My equipment hasn't changed since I had 11+mbps

 

 

He will reply when he has time or has an update! You are coming across like the world evolves around you

 

John

 

 

He did reply, but he seemed to not understand what I was referring to when I broadly asked for an estimate, so I quoted specifically what he said that I was asking for the estimate for and that's when I got no response and that was like, 3-4 weeks ago.




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  Reply # 2108312 15-Oct-2018 16:50
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Focusing back on the actual topic:

 

I'm happy with stuff's ping for Japan internet uses (surprised it can even get that low even), but it seems it might not be so satisfactory for my US internet uses

 

While Orcon is preforming well pingwise for everything in the US I tested, but high Japan ping

 

Then there's the speed issue, where I used to have reliable upload speed, and it's plummeted sometime over the past couple of weeks, on two isps that use megaport.


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  Reply # 2108320 15-Oct-2018 17:09
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You've already been told multiple times that the problem lies within Riot Games network and not within the ISP. You're jumping to different ISP's over nothing. Ping also means nothing and the difference between the two values also is nothing.

 

This was mentioned by 2degrees support staff of whom I trust and several members on Geekzone.

 

You need to raise this with Riot Games directly, this is a non-issue to any NZ ISP as in - not a problem with Chorus, not a problem with the ISP's you've tried or anything. It is Riot Games. I don't think I can make this any more clear.







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  Reply # 2108326 15-Oct-2018 17:17
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michaelmurfy:

 

You've already been told multiple times that the problem lies within Riot Games network and not within the ISP. You're jumping to different ISP's over nothing. Ping also means nothing and the difference between the two values also is nothing.

 

This was mentioned by 2degrees support staff of whom I trust and several members on Geekzone.

 

You need to raise this with Riot Games directly, this is a non-issue to any NZ ISP as in - not a problem with Chorus, not a problem with the ISP's you've tried or anything. It is Riot Games. I don't think I can make this any more clear.

 

 

2Degrees

 

 

Orcon

 

 

Stuff

 

 

2Degrees ingame

 

 

Orcon ingame

 

 

 

 

Are you gonna keep up the 2Degrees fanboy charade, or are you actually going to read what I was asking in the first post?

 

 

 

 




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  Reply # 2108329 15-Oct-2018 17:23
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2Degrees is not the focus of this thread, Any literate person can see that I am not asking for any advice regarding 2Degrees. If anyone so much as says 2Degrees in my thread again then I will consider it harassment and ask a mod to use their discretion.


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  Reply # 2108365 15-Oct-2018 17:37
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KitChan:

 

2Degrees is not the focus of this thread, Any literate person can see that I am not asking for any advice regarding 2Degrees. If anyone so much as says 2Degrees in my thread again then I will consider it harassment and ask a mod to use their discretion.

 

Yes - I am using my discretion and locking my thread (based on your previous response too) since you're clearly not listening what people are saying. Contact Riot Games. It isn't a problem with any of the ISP's you've tried.

 

Also, you're testing to the wrong Mixer endpoint. This can change as they're using Fastly as a CDN. Most ISP's are between 10-30ms here in NZ to Mixer and I know multiple people here in NZ using them.

Locked.





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