RBI problems with Huawei B315s

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dimsim

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#242256 18-Oct-2018 07:17

Hi All, I'm having a reoccurring issue with internet dropping on a Huawei B315s. The network light changes to RED frequently and the router needs to be rebooted to get connected again. When it is connected everything works fine in terms of speed etc.

This is happening on a weekly basis. The modem has been replaced by the ISP (Ultimate Broadband) but the same problem is happening.

The only advice the ISP has given thus far is to remove and clean the sim and reboot.

Is this a usual occurrence with this modem or ISP?

Has anyone had any similar issues and if so how did you rectify?

phantomdb

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#2110191 18-Oct-2018 07:37

Dumb question, have you tried location the Modem further away from the ap? using say a 5 - 10 meter ethernet cable?? Just out of interest?

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coffeebaron

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#2110204 18-Oct-2018 08:20

What are the 4G stats?

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BarTender

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#2110214 18-Oct-2018 08:48

Also make sure that you have the modem sitting upright. There are thermal issues if you have it sitting flat where the modem is known to reboot. Plus if you have it sitting in a very warm area you can have the same problem.

Also is it a 607 or 608 variant of router? I had some odd issues with the 607's that went away with the 608. Granted this was with Spark rather than Vodafone and it was after various firmware updates from Huawei before it came completely right.

dimsim

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#2110235 18-Oct-2018 09:22

phantomdb:

Dumb question, have you tried location the Modem further away from the ap? using say a 5 - 10 meter ethernet cable?? Just out of interest?

No I haven't - pretty sure the modem was doing this before the introduction of the external AP to give greater coverage.

The UAP-LR is 2.4ghz and the internal WLAN on the modem is disabled. I'd would have thought the AP shouldn't affect the 4g signal at all, just as the internal WLAN shouldn't