Outage on hd.net 24-Oct-18 BG issues

Forums › New Zealand Broadband › Outage on hd.net 24-Oct-18 BG issues

davemc

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#242355 24-Oct-2018 08:13

ISP hd.net.nz PPPoE all down for both fibre and vdsl, they report border gateway issues, sounds in the background like all hands frantically working on it. Anyone else seeing the same issue?

davemc

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#2113050 24-Oct-2018 08:28

Demarcation Rack Full Power Outage (In Progress)

Priority - High
Affecting Network
7:30AM - Reboot CPE and Modem if your still having issues getting back online. Services are online but lingering issues where CPE's will need a reboot.

5:54AM Staff dispatched to site urgently after multiple alarms
6:16AM Staff get cold spares and rig up replacement.
6:22AM Cisco core & switch equipment starting to boot and services begin coming back on line.
8:01AM Vector switch equipment failure due to power problems, replacement card en route to site. Vector premium tails affected.
8:06AM Chorus advises issues with Auckland UFB handovers. Working with Chorus to resolve. ETA Unknown.

NOC engineers are on site making sure that all network services are being restored..

Further investigations will start after this even has settled, we will open an investigation into how this happened.

If any of your services are not responding or working correctly please call +64 9 280 4135 option 9

Regards,
HD NOC
Date - 2018-10-24 05:49 - 2018-10-24 07:00
Last Updated - 2018-10-24 08:20

Aredwood

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#2113119 24-Oct-2018 09:38

At least they actually give outage notification information.

Suckerpunch

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#2113124 24-Oct-2018 09:47

Am with unlimitedinternet.co.nz for UFB (a subsidiary of hd.net?).

Our connection was down between 6 - 8.30am this morning with no outage notification.

sampler

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#2113138 24-Oct-2018 10:21

I am told they have some interesting pictures of items from the dmarc room that have suffered electrical related damage.
Could be some odd selfie with the techs and fire/sparks in the background for dramatic effect!

freakngeek

356 posts

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#2113268 24-Oct-2018 16:28

I'm with Unlimited and noticed no down time this morning

Am having issue with IPv6 not working and my Dedicated IP is no longer dedicated, but noting to do with above

davemc

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#2113442 24-Oct-2018 20:03

Look forward to seeing the pics. Any pointers to anonymous posts on social media..?

8:42AM Vector Fibre issue still ongoing

10:24AM Vector engineer arrives onsite to begin replacing their equipment which failed to come back up after power restoration.

10:35AM Vector fibre tails restored. Resuming normal operations. Please give us a call if you are still experiencing issues

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funnyfela

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#2113711 25-Oct-2018 11:13

davemc:

Look forward to seeing the pics. Any pointers to anonymous posts on social media..?

8:42AM Vector Fibre issue still ongoing

10:24AM Vector engineer arrives onsite to begin replacing their equipment which failed to come back up after power restoration.

10:35AM Vector fibre tails restored. Resuming normal operations. Please give us a call if you are still experiencing issues

Anything more on this? Definitely keen on seeing the pics and what happened

If you have to run heating in winter, you don’t own enough computers.

Lias

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#2113827 25-Oct-2018 13:03

Pics would be great.. nothing quite like the smell of burning switches in the morning :-P

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.