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18 posts

Geek


Topic # 24336 21-Jul-2008 20:52
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Anyone else hit this one?

dlink support site has NO .bin firmware file for NZ. the only file is EXE which is no use to me with a PPC iMac.
The machine is actually remote from me, so can't use a bloody PC to do the flash.

their firmware update instructions include recomm on using the bin file and instructions on how to use it, but the NZ firmware section has exe only.

tried calling dlink. got out through to "NZ tech support" then the line goes silent TWICE.
then tried dlink operator - line goes silent TWICE.

enough to drive a man insane.

This modem is hanging frequently and requiring a reset most days. Is used very lightly by a senior so cause is not huge traffic. Hoping firmware up date would do it. hope is dangerous when you're talking about dlink.

anyone got advice? does the AU bin version work ok?

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325 posts

Ultimate Geek
+1 received by user: 7


  Reply # 150023 21-Jul-2008 21:32
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If you start the NZ version of the EXE on a PC and go to your temporary directory (c:\documents and settings\yournamehere\Local Settings\temp or whatever the Vista equivalent is) while the program is still running, you should see a subdirectory beginning with ckz_. In that directory you should see a file DLinkNZ_DSL-502T_singleimage_kernel_fs_V3.00B02.NZ.20060710 . This is the same file as the web firmware download.



18 posts

Geek


  Reply # 150043 21-Jul-2008 22:22
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thanks for the advice - that exe extract idea did occur to me though I had no idea if the bin file would be extractable and didn't have a pc handy at the time

here's what happened for the benefit of anyone else with the same problem:

From Dlink.com.au's main support page, I found their ftp address:


so that ftp site has ALL the files you would need. it had the NZ versions, the TX versions... all of them. 
WHY oh why are they not available on the dlink support web page?

Then I called Telecon to double check that they didn't offer updated versions of their own firmware, and found that the modem was still under warranty and that they would ship a new Thompson speed touch modem tomorrow. "it's the latest". I guess since the tech didn't even blink before telling me about the new modem, that they know their 502t's are rubbish and it's just easier to replace them.

so it ended up happy, but started out like nearly every Dlink trouble shoot. total car wreck.

thanks again

damn pasted html format. where's the "remove formatting" button?

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