CRC ERRORS AND ERRORED SECONDS ON BROADBAND

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quebec

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#24503 25-Jul-2008 20:22

Hi All! My Broadband with telecom has been working perfect but recently I am noticing drop in connection and see the picture below regarding the errors. this is the first time i am seeing this erros, please advise what these errors mean and how to fix, sometimes I also get entries in loss of signal.

Image Link - http://img388.imageshack.us/my.php?image=broadbandyj9.jpg

billgates

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#151457 25-Jul-2008 22:21

Try removing all the line filters and plug the modem staright in to the telephone jack and see if you still get those CRC errors...chances are, one your line filters is now broken and needs a replacement.....or could be a fact that one your equipment in the house is missing a telephone filter like sky?

Do whatever you want to do man.

quebec

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Ultimate Geek
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#155170 8-Aug-2008 11:44

Thanks for the reply. I don't have sky and have only one outlet where a chordless in plugged in with a filter, tried removing it, no errors came initially but after some time I got few errors.

What could be the problem?

billgates

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#155288 8-Aug-2008 18:20

do you have a monitored alarm installed in your house?

Do whatever you want to do man.

quebec

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Ultimate Geek
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#161783 3-Sep-2008 10:43

No, I don’t have a monitored alarm, tried a different jack point and a new filter but still errors start to come as soon as phone is dialled.

Also, I bought a new netgear DG834G router but there is no way to find out in the interface of netgear if errors come when phone is dialled.

But whenever I connect using Billion router I can see the errors coming when phone is dialled.

Is there a way to find in Netgear DG834G interface if errors come up when phone is dialled?

There is a bit of noise in the line when I hear on the chordless.

One more thing, the Line Attenuation fogures coming on Netgear are very low,

2db and 4db, is this a good thing?

Thanks

cyril7

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#161849 3-Sep-2008 14:11

Edit, just looked at your Billon stats page, based on what I see there if there any problems with errors then I suggest that you have an unfiltered phone somewhere on the line, or there is a bad/intermittant joint. Also you could be getting issues of local stub echos from your house wiring, so another test is to find the fist socket in the house, disconnect all other wiring going out from that socket and plug your modem in there and check the results.

The only real way of avoiding all issues with inhouse wiring is to install a central filter, once that is installed and a dedicated pair taken to the modem then any other issues are in Chorus's domain.

Cyril

eXDee

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#161934 3-Sep-2008 19:07

All Xtra Pro plans and other non entry level plans had interleaving turned off on them recently to decrease latency. Interleaving is error correction which also increases your latency (or 'ping') but as you'd expect is intended to help with bad phone lines.
This might be a factor or might not, but i'd look into what others are suggesting.
This is just FYI.