One Communications - AWOL it Seems

Forums › New Zealand Broadband › One Communications - AWOL it Seems

MackinNZ

450 posts

Ultimate Geek
+1 received by user: 119

Lifetime subscriber

#245094 18-Jan-2019 12:45

Hi all,

I have a customer who uses One Communications as their phone and broadband provider. Their system has gone offline and One Communications 0800 number is non-responsive.

Their website says they are part of New Zealand Technology Group whose phone number seems to be offline as well.

We can't get hold of anyone and I'm wondering if anyone here knows what might be going on. They're obviously having some kind of major outage.

Meanwhile I'm off to set up a temporary mobile solution for my customer.

atomeara

324 posts

Ultimate Geek
+1 received by user: 152

#2163140 18-Jan-2019 12:50

May just be a bad day at the office with a big outage. How long have they been down?

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2163171 18-Jan-2019 13:40

Seems to be online to me, their 0800 is also working.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

raytaylor

4076 posts

Uber Geek
+1 received by user: 1296

Trusted

#2163231 18-Jan-2019 14:37

Hi
I havent had an update from the infrastructure dept yet but i understand everything is back online
Will let ya know if i speak to anyone there before 5pm, am on a hill at the moment replacing some gear

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here

MackinNZ

450 posts

Ultimate Geek
+1 received by user: 119

Lifetime subscriber

#2163289 18-Jan-2019 15:55

Back on line about 2.30 after being down for about four hours. Customer had no phone and no internet on their busiest day of the week and no way to contact One Communications helpdesk.