I moved out the the woosh wireless coverage area earlier this year. I was out of the contract period so there was no termination charge. I emailed them and told them to disconnect me and asked where I should send the equipment. They disconnected me that day. But I have not heard a thing about what to do with the equipment. I don't really care but it does take up room in my 'box of many computer bits'. Does anyone know whether they want this stuff back?
They do want it back, you just have to remind them :-) I had to call Support to get them to send me a courier pack.
However after promptly returning the equipment, the first of the nasty reminders came - Please return your Woosh equipment or bla bla bla.
So I checked my tracking # and lo and behold, someone had already received and signed for the equipment the week before!
So I emailed them about this, and pasted my track log. No reply.
I called support and told them I have returned their equipment and my track # is this and please update your records.
A few weeks later, I got another reminder to return their equipment - so I called them again and told them I HAVE RETURNED YOUR EQUPMENT WHY AM I STILL GETTING THESE FRIGGIN REMINDERS? (In a nice, civilized and diplomatic way ofcourse). Support person says he will check again with dispatch and update accordingly.
And today I received a letter from a collection agency demanding on behalf of Woosh I return their equipment ASAP or my credit rating will go up in flames and they will shoot my dog and poison my water supply
Am preparing a letter tonight addressed to the CEO, the Contact Centre Manager, The Dispatch Manager and whoever else I can think of.
Sad really, as I've never had any problems with Woosh and had actually recommended Woosh to my friends. Only reason I left was we were out of coverage at our new address.
But now it appears they're not that great at tracking returned equipment
Yeah they do actually monitor these forums quite actively.
I know they also monitor the sale and trade of Woosh wireless equipment on Trademe as well. Sometimes even goading the sellers into thinking that the buyer is a clueless idiot. And gaining information that way.