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5 posts

Wannabe Geek

Topic # 24752 1-Aug-2008 15:39
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I moved out the the woosh wireless coverage area earlier this year.  I was out of the contract period so there was no termination charge.  I emailed them and told them to disconnect me and asked where I should send the equipment.  They disconnected me that day.  But I have not heard a thing about what to do with the equipment.  I don't really care but it does take up room in my 'box of many computer bits'.  Does anyone know whether they want this stuff back?

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19282 posts

Uber Geek
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  Reply # 153362 1-Aug-2008 16:14
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Courier the hardware back to head office

84 posts

Master Geek

  Reply # 155535 10-Aug-2008 07:35
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Sounds like Woosh's level of communication is still at the same level of service that I remember it to be.

Definitely send that gear back otherwise they'll probably end up charging you for the gear.

If you want to send it back :

Woosh Wireless
11-15 Railway Street

Attn: Returns Deparment.

5 posts

Wannabe Geek

  Reply # 157029 14-Aug-2008 19:39
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They do want it back, you just have to remind them :-) I had to call Support to get them to send me a courier pack.

However after promptly returning the equipment, the first of the nasty reminders came - Please return your Woosh equipment or bla bla bla.

So I checked my tracking # and lo and behold, someone had already received and signed for the equipment the week before!

So I emailed them about this, and pasted my track log. No reply. 

I called support and told them I have returned their equipment and my track # is this and please update your records.

A few weeks later, I got another reminder to return their equipment - so I called them again and told them I HAVE RETURNED YOUR EQUPMENT WHY AM I STILL GETTING THESE FRIGGIN REMINDERS? (In a nice, civilized and diplomatic way ofcourse).
Support person says he will check again with dispatch and update accordingly.

And today I received a letter from a collection agency demanding on behalf of Woosh I return their equipment ASAP or my credit rating will go up in flames and they will shoot my dog and poison my water supply Yell

Am preparing a letter tonight addressed to the CEO, the Contact Centre Manager, The Dispatch Manager and whoever else I can think of.

Sad really, as I've never had any problems with Woosh and had actually recommended Woosh to my friends. Only reason I left was we were out of coverage at our new address.

But now it appears they're not that great at tracking returned equipment Frown

5 posts

Wannabe Geek

  Reply # 157120 15-Aug-2008 08:40
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Just an update on this.

It seems Woosh check this forum and I got an email shortly after I had posted my question.

They have kindly sent me a courier pack for the equipment to be returned.

One less thing in my 'misc computer stuff' box.

84 posts

Master Geek

  Reply # 157495 17-Aug-2008 11:12
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Yeah they do actually monitor these forums quite actively.

I know they also monitor the sale and trade of Woosh wireless equipment on Trademe as well. Sometimes even goading the sellers into thinking that the buyer is a clueless idiot. And gaining information that way.

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