Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

5 posts

Wannabe Geek

Topic # 24752 1-Aug-2008 15:39
Send private message

I moved out the the woosh wireless coverage area earlier this year.  I was out of the contract period so there was no termination charge.  I emailed them and told them to disconnect me and asked where I should send the equipment.  They disconnected me that day.  But I have not heard a thing about what to do with the equipment.  I don't really care but it does take up room in my 'box of many computer bits'.  Does anyone know whether they want this stuff back?

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  Reply # 153362 1-Aug-2008 16:14
Send private message

Courier the hardware back to head office

84 posts

Master Geek

  Reply # 155535 10-Aug-2008 07:35
Send private message

Sounds like Woosh's level of communication is still at the same level of service that I remember it to be.

Definitely send that gear back otherwise they'll probably end up charging you for the gear.

If you want to send it back :

Woosh Wireless
11-15 Railway Street

Attn: Returns Deparment.


5 posts

Wannabe Geek

  Reply # 157029 14-Aug-2008 19:39
Send private message

They do want it back, you just have to remind them :-) I had to call Support to get them to send me a courier pack.

However after promptly returning the equipment, the first of the nasty reminders came - Please return your Woosh equipment or bla bla bla.

So I checked my tracking # and lo and behold, someone had already received and signed for the equipment the week before!

So I emailed them about this, and pasted my track log. No reply. 

I called support and told them I have returned their equipment and my track # is this and please update your records.

A few weeks later, I got another reminder to return their equipment - so I called them again and told them I HAVE RETURNED YOUR EQUPMENT WHY AM I STILL GETTING THESE FRIGGIN REMINDERS? (In a nice, civilized and diplomatic way ofcourse).
Support person says he will check again with dispatch and update accordingly.

And today I received a letter from a collection agency demanding on behalf of Woosh I return their equipment ASAP or my credit rating will go up in flames and they will shoot my dog and poison my water supply Yell

Am preparing a letter tonight addressed to the CEO, the Contact Centre Manager, The Dispatch Manager and whoever else I can think of.

Sad really, as I've never had any problems with Woosh and had actually recommended Woosh to my friends. Only reason I left was we were out of coverage at our new address.

But now it appears they're not that great at tracking returned equipment Frown

5 posts

Wannabe Geek

  Reply # 157120 15-Aug-2008 08:40
Send private message

Just an update on this.

It seems Woosh check this forum and I got an email shortly after I had posted my question.

They have kindly sent me a courier pack for the equipment to be returned.

One less thing in my 'misc computer stuff' box.

84 posts

Master Geek

  Reply # 157495 17-Aug-2008 11:12
Send private message

Yeah they do actually monitor these forums quite actively.

I know they also monitor the sale and trade of Woosh wireless equipment on Trademe as well. Sometimes even goading the sellers into thinking that the buyer is a clueless idiot. And gaining information that way.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30

Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54

New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12

D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01

Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26

OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.