Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


RiskFate

5 posts

Wannabe Geek


#24752 1-Aug-2008 15:39
Send private message

I moved out the the woosh wireless coverage area earlier this year.  I was out of the contract period so there was no termination charge.  I emailed them and told them to disconnect me and asked where I should send the equipment.  They disconnected me that day.  But I have not heard a thing about what to do with the equipment.  I don't really care but it does take up room in my 'box of many computer bits'.  Does anyone know whether they want this stuff back?

Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #153362 1-Aug-2008 16:14
Send private message

Courier the hardware back to head office

 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
gomez
84 posts

Master Geek


  #155535 10-Aug-2008 07:35
Send private message


Sounds like Woosh's level of communication is still at the same level of service that I remember it to be.

Definitely send that gear back otherwise they'll probably end up charging you for the gear.

If you want to send it back :

Woosh Wireless
11-15 Railway Street
Newmarket
Auckland

Attn: Returns Deparment.

Malachi
5 posts

Wannabe Geek


  #157029 14-Aug-2008 19:39
Send private message

They do want it back, you just have to remind them :-) I had to call Support to get them to send me a courier pack.

However after promptly returning the equipment, the first of the nasty reminders came - Please return your Woosh equipment or bla bla bla.

So I checked my tracking # and lo and behold, someone had already received and signed for the equipment the week before!

So I emailed them about this, and pasted my track log. No reply. 

I called support and told them I have returned their equipment and my track # is this and please update your records.

A few weeks later, I got another reminder to return their equipment - so I called them again and told them I HAVE RETURNED YOUR EQUPMENT WHY AM I STILL GETTING THESE FRIGGIN REMINDERS? (In a nice, civilized and diplomatic way ofcourse).
Support person says he will check again with dispatch and update accordingly.

And today I received a letter from a collection agency demanding on behalf of Woosh I return their equipment ASAP or my credit rating will go up in flames and they will shoot my dog and poison my water supply Yell

Am preparing a letter tonight addressed to the CEO, the Contact Centre Manager, The Dispatch Manager and whoever else I can think of.

Sad really, as I've never had any problems with Woosh and had actually recommended Woosh to my friends. Only reason I left was we were out of coverage at our new address.

But now it appears they're not that great at tracking returned equipment Frown














RiskFate

5 posts

Wannabe Geek


  #157120 15-Aug-2008 08:40
Send private message

Just an update on this.

It seems Woosh check this forum and I got an email shortly after I had posted my question.

They have kindly sent me a courier pack for the equipment to be returned.

One less thing in my 'misc computer stuff' box.

gomez
84 posts

Master Geek


  #157495 17-Aug-2008 11:12
Send private message


Yeah they do actually monitor these forums quite actively.

I know they also monitor the sale and trade of Woosh wireless equipment on Trademe as well. Sometimes even goading the sellers into thinking that the buyer is a clueless idiot. And gaining information that way.

Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup