Is there much difference between Fibre ISPs?

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Benek

72 posts

Master Geek

#249274 3-May-2019 14:11

Our property is finally getting fibre after suffering with ADSL for years.

For context, I'm in Whangaparaoa, Auckland.

So I've been looking around at unlimited fibre plans and they all seem to be about the same ($90-$105 / month range with $10/mo router).

They all promise the same speeds, for similar prices, with nothing much I can see that separate the offers.

In the past I've had some really poor experiences with support from ISPs (but to be fair to them, those were mainly Chorus's fault).

So, since they all seemingly offer about the same service and price, my main concern is getting an ISP with the most reliability and best customer service.

Are there any fibre providers that stand above the rest on customer satisfaction? A quick google search hasn't come up with anything definitive.

1 | 2

4962 posts

Uber Geek
Inactive user

#2230158 3-May-2019 14:16

Spark/Bigpipe, Voyager, 2degrees

And not necessarily in that order. Pick one that suits you in pricing. Service is great from all of them.

I always find that a weird one though, like for residential broadband, how often do you really need to call your ISP? I would suggest "just once" is the answer to get it connected.

xpd

Geek @ Coastguard NZ
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#2230159 3-May-2019 14:17

Hello fellow coastie :)

We've just had fiber enabled on our stretch of Whgp Road.

I went with BigPipe as they were only ones who could offer me 100/100 and a static IP without my having to sell a kidney.

So it depends on the services you want from the ISP, what you want to pay. The only main difference behind the scenes, is their support team, and their routing. If not a gamer/latency freak, then routing isnt a major.

If I just wanted standard 100/20 and a phone, I wouldve stayed with Voyager, had nothing but great service from them.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Benek

72 posts

Master Geek

#2230160 3-May-2019 14:17

MyRepublic any good?

jamesrt

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#2230161 3-May-2019 14:21

Benek: MyRepublic any good?

<sits back with popcorn-in-hand...> :-)

chevrolux

4962 posts

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#2230166 3-May-2019 14:35

Benek:

MyRepublic any good?

Depends what you call 'good'. Compared with running your network on RFC2549 based tech, yea they're excellent!!

Edit: Sorry, RFC 1149. 2549 adds QoS

Linux

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#2230170 3-May-2019 14:46

Benek:

MyRepublic any good?

Friends don't friends sign up to My Republic, I just signed up for @2degreescare Fibre today at the new house

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2230204 3-May-2019 15:06

I am very happy with BigPipe and the one-off charge for Static address.

If you are going with a fast plan I recommend that you also get an Edgerouter.

Myself and two colleagues have just installed them and we have all experienced improved speeds.

Edgerouter plus one or two ceiling mounted AP's gives the perfect home solution.

Rob

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

quickymart

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#2230289 3-May-2019 16:09

Linux:

Benek:

MyRepublic any good?

Friends don't friends sign up to My Republic

Ditto Trustpower.

MadEngineer

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#2230290 3-May-2019 16:15

Aside from some initial teething issues with my sign up with Orcon, they’ve been flawless for the past several years.

(One outage I barely noticed doesn’t count with that record. )

You're not on Atlantis anymore, Duncan Idaho.

KillerHulk

348 posts

Ultimate Geek

#2230320 3-May-2019 16:47

Been with Orcon for past 6 years now, Never had any issues, plus they offered me 1 month free when i moved from VDSL to Fibre.

I Eat Dumbbells for Breakfast

vexxxboy

4243 posts

Uber Geek

#2230330 3-May-2019 16:57

if you want Orcon you can click on the link at the top about broadband plans fill in the info and you should get a 6 month geekzone special come up at the end for the fibre gig plan from orcon for $49.90 for 6 months on a year contract.

Common sense is not as common as you think.

Sideface

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#2230331 3-May-2019 17:04

xpd:

... I went with BigPipe as they were only ones who could offer me 100/100 and a static IP without my having to sell a kidney. ...

@xpd This was a fresh UFB install - how long did it take BigPipe to arrange this?

Older GZ posts have suggested that BigPipe was slower to provision UFB than other ISPs (otherwise, no complaints).

Sideface

xpd

Geek @ Coastguard NZ
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#2230679 4-May-2019 10:21

Sideface:

@xpd This was a fresh UFB install - how long did it take BigPipe to arrange this?

Older GZ posts have suggested that BigPipe was slower to provision UFB than other ISPs (otherwise, no complaints).

Next to no time.

See my "diary" here. https://www.geekzone.co.nz/forums.asp?forumId=49&topicId=248616

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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