Does a change of fibre speed/provider require a install visit?

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gmball

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#249352 7-May-2019 16:29

I am changing from Spark to Vodafone Fibre, also changing from 100mbps/20Mbps to 900Mbps/400Mbps, does this require a physical visit and changes to the ONT, or is this a remote change done by Chorus?

Thanks

wratterus

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#2232334 7-May-2019 16:37

No physical visit should be required. Plug in your new router, or re-configure your current one once the changeover happens and you'll be away laughing.

gmball

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#2232336 7-May-2019 16:38

wratterus:

No physical visit should be required. Plug in your new router, or re-configure your current one once the changeover happens and you'll be away laughing.

Thanks!

hio77

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#2232355 7-May-2019 17:07

remember to change the configuration for your voice line as Vodafone dont deliver it over the ONT.

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Aredwood

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#2233923 9-May-2019 18:47

I have seen some previous threads, where sometimes changing ISP will result in a different port being used on the ONT. (maybe UFF or Enable areas).

So you may actually need to do some physical site works. But that is just moving the Ethernet cable from port 1 to port 2 of the ONT. Which you can easily do yourself if needed.

sqishy

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#2233933 9-May-2019 18:56

Who send you will get those speeds - are you going to FibreX?

Linux

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#2233943 9-May-2019 19:00

sqishy:

Who send you will get those speeds - are you going to FibreX?

I'm sure it's a Fibre connection not FibreX (HFC)