G'day! 

So I moved into a flat about a month ago in Karori. Saw a cable box on the side of the house and thought sweet - FibreX 3 working day install, beats waiting for fibre... After much to-ing and fro-ing with Vodafone, they asked for the LOT/DP numbers for the property as the flat was not appearing in their database (or any for that matter - the house does just not the flat number). I told them there is only one number as the landlord owns the whole house (its an upstairs/downstairs affair).

I guess first question is - are the landlords legally obliged to have a separate LOT/DP number for the downstairs?

Vodafone also told me that I wouldn't be able to get service from anyone else (e.g. Fibre) as it isn't in their system either.

So is this a case of the landlord making a hash of the paperwork? Or has Vodafone got it wrong? Or something in the middle? Where I get confused is we have a separate power meter so obviously the power company had no problem providing a separate meter for our flat. I've forwarded the comms off to the landlord but as above, not sure whether they haven't done the appropriate paperwork or whether i'm getting the wrong advice.

Cheers